January 29, 2009 11:01am by swood | 
Still having trouble with Magic Jack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
I can not get it to work, my 4 friands and I still waiting for you
to help us , befor we take the device back to the store,
please call me at 414-736-1816
414-321-1816
my email is hazzem@wi.rr.com
We want to put the magic jack on our other computer.
how is it done?
I love my magic jack phone. I just returned from Nicaragua where I used to communicate with US. Upon returning and connecting my phone it ask for email and password. Iput in my email and password but it says it is an error and won’t let me go any futher or use the phone.
What do I do to reset my email and password?
Kaye McCurdy
need a new number this # 317-348-8422 has been stolen
thank you Onyeukwu MD
On march 20, the online chat “help” promised to refund my credit card within a week–it has been over 3 weeks I am still waiting! My call to customer service has not been answered even when I was told I was first in line after 20 minutes wait. This is is bad business practice. Please refund my $50.
Thank you!
Dr. Neill
Hi,
I was wondering how much the magic jack cost?, and by accident i may have ready purchased it with my debit card. Is their any way i could get my money back?
Had the original mmagic jack but it got destroyed by a new puppy. Purchased a new magic jack along with the years subscription. The original MJ had 1 month left, customer support said I could keep the same # which I agreed to. 1 month later MJ subscri[tion ran out and MJ stopped working, Customer support said the subscription ran out and I need to purchase it all over again the smart people could not put 2 and 1 and get 3.
customer service is useless and only know what they attempt to read from their basic answer books.
I purchased Magic June in 2008 paying $40. I purchased extended time by paying another $20 yesterday (6/22). Still, we get a message that the pay period is expired. My payment has been acknowledged by Magic Jack. Please rectify and email me accordingly.
Dear costomer care.
Thanks for sending my magicjack on my adress.Now I have a big problem to install it,I don’t know where is the problem.That’s why i request your help please.I did buy it last week online my adress is E 300 St Brooklyn,NY 11203.
Thanks.
sincerly yours.
WTF !!!! I got a Magic Jack to sane on a new business start up from my home so I can save my cell phone minutes. I got the Magic Jack to work but one of the outlook features I could not get to download. So I brought up Internet Explorer and goggled their web page and when I went to connect to the customer service site I get a time out and a connection error. I look for a phone number to call and all I can find is that they have their customer service on line. Well is would be nice to be able to connect to their web site to get to a customer service person. This is the second day I have had Magic Jack and it is working, Hope they get better customer service soon and make their web site problems fixed. I know it is not me because I can go to any other web page but theirs. http://www.magicjack.com has not worked on my computer for the last 2 days.
Why can’t I have the
he same # 410-285-3579 Bill Hunter
how do i turn off my voicemail?
how do i turn off the answering machine?
i love my magic jack phone, ijust return from phillipines. ijust want to renew my majic jack. but itry to put my e-mil andpassword, but it say it is an error,and itwont let me go. he said my e-mail and pass word is wrong. how come they alway send my e-mail can you help me?..
I bought the MJ last year and used it with great success on my vacation in the bahamas( I rec the abacos just go to “the abaconian” for info)I used it a month ago to make a call and it was working. now it dosen’t recognize my email ,password id good and the people at Tech support seem to be playing dumb. But maybe it’s not an act. I’m calling Clark Howard you should do the same
Is this a scam? Why isn’t there anyone picking up for help and service for magic jack. I don’t think it is magic at all. It’s nothing more than jack scam.
IF I TURN MY OTHER PHONE SERVICE OFF AND I USE THE MAGICE JACK DO I STILL HAVE TO KEEP THE OTHER COMP INTERNET SERVICE AND CAN I HAVE A OTHER PHONE NUMBER MY NUMBER START WITH 423-420-OR423-442 AND THE NUMBER I GOT IS 423-591-5219 AND IT LONG DISTANCE FOR ANY ONE WHO CALL ME THANK YOU BARBARA POWERS
well i love my magic jack ive had it over a year….but thats now why im writing here.i have a friend with a 276 number his mom has a 276 number..and she says its long distance.i was like HUH and WTF!!..so..we called magic jack and they said the second part of his number 880 and her number 236 its long distance.ive never heard of such crap.thats like sayin.215 cant call 215.and i called customer support..they said oh this is only billing.so i said i am NOT goin thru the website.so the guy who i barely understood gave me a tech support number.which i will share with you here,281-404-1554.and the lady was more then helpful.also if anyone needs magic jack help im on yahoo as lxxlsuicidelxxl@yahoo.com or aol as bod666bod@aol.com feel free to pm me or email me
thanks rick after searching for days upon end and finding mostly disgusted magic jack owners with the same problem you were the only real phone number i found. maybe you should sell it as magic phone number .com maybe $19.95
hello Rick, its me the lady whom you’ve talked to. yeah, you guys can call my number, i would be more than willing to help you guys. magicjack is amazing, you will love it…..
I have Magic Jack it works good. Now my next question is my internet provider is going to be cancelled in about three days (8/07/09) and my new provider will not be able to start until 8\13/09 what is going to happen with magic jack in does day that i don’t have internet. Please advise. thank you
Hi GEORGE, you cannot turn off your voicemail with magicjack. Once your magicjack is unplugged or your computer is off, automatically all your calls will be forwarded to your voicemail.
For TOM GIBBONS, SIR you can use the magicjack to any computers as long as it has windows XP or windows Vista operating system, you just have to plug it and you can start using it.Just make sure its already registered cuz if not of course you need to register it first. yOU Can use it anywhere in the world, as long youve got Windows XP or Vista OS and high internet speed.
Hi KAYE, just call the technical number, I can help you with that, i can pull up your account and be able to provide you the correct email address and the password that you used before, so you will be able to log in your account. iT’S easy…
hELLO DR. NEIL, call the billing department number, we’re more than willing to help you with regards to your refund issue, no worries.
hI jANET G. magicjack cost $39.95, if you used a debit card you will be charged right away.but no worries, because you will still have a 30 day trial period with magicjack, you can return it back to us and get a refund.
i WILL answer more questions next time, see yahh.
After giving all the requested informations correctly to renew my MagicJack service for another year, when I click on “next” I get this message: “Value must have 6 characters”. Can anyone explain to me what it means?
Next november,will be one year when i bought my magic jack…can i renew it now if i want? and how to do that?
Thanks.
I just purchased majicjack for $40.00 and I followed the instructions on the box. I am not able to call out to Colombia where my family leaves, please help, I am desperate. I dial the number but nothing happens on the line. The phone does not ring?
Waiting for your answer desperetaly!!
JP
i have a magic jack that worked for a month-then stopped-i spent 3 days online doing the same things over and over-hours of my time. finally i was told i needed to order a new one that a refund email would be sent and i would follow instructions send old one back and get refund.
well the email i get was thanks for purchasing magic jack not a word about refund and sending the old one back.
i am not happy still!
Mi nombre es Bertha vivo en Cali Colombia y mi magic jack no me funciono hoy ha trabajado bien todo el tiempo de uso pero hoy no me sale este mensaje.Broken storage me podian dar informacion como solucionar mi problema .
Gracias espero su pronta respuesta
One thing I hate there is nothing there on magic jack web site where if you already have the device plugged in, it doesn’t tell you how to pay for it. Just shows you have to buy the item and how much per year. I hope the support number you have here works cause I am going to call so I can pay the yearly amount. Also going to complain to them about the matter about how can one pay for the yearly amount if you already bought the device that you put in your pc. Its really fustrating that they don’t have any info on this and stupid on their part on not putting that info on their site.
I just bought thie magic jack and I can not get this thing to work
People are not hearing me on the majic jack, I have call customer service three times and they have tryed thier best to help me, but the problem is still their.
I have a magic jack and I orderd for one more, paid through credit card, I got the acknowledgement also. But its been a 2 week I didnt get the device, When I called them the customer service was poor you have to wait for 20-30 minutes to get a responce. Can you please send my Device soon. My No. TS01455164
I can hear perfictly when i call someone.But when i talk they say im breaking up pretty bad.Also i have to keep on reinstalling it on my computer because it stops working. i can tell because when i call someone it gives me three buisy signals and stops i checked this out by calling my voicemail and it doese the same thing but not all the time.Can you please help me is there somewhere i can take it to have it checked out.
I purchased magic jack a month ago and I can make calls from the magic jack phone but I tried calling the other day from my cell to the magic jack phone and i get a message: “The number you have dialed is not in service.”? I’ve been online chatting with the tech support people and nothing works? But I can still call out? Anyone have any suggestions?
I purchased the MajicJack 18 months ago.It has not worked since I put it in
I don’t recomend this to anyone. I bought all new paperwork for my business including cards letterheads etc with the MJ phone number on them. They are all garbage now. I have to replace all my stuff because of MJ. Uninstall it or better yet DON’T BUY IT!!!!! It’s CRAP!!!
it wonderful
Hello Dan,
Firstly thanks a lot for your invention. It has revolutionalized VoIP. I am myself a VoIP engineer and have worked in the field of Telecommunications for a few years now.
Also, travel a lot and use your device for personal communications. This has really made a lot of different in my connectivity and mobility.
I cannot thank you enough.
I believe I have used your service for around 20months to 2 years. And I signed a 5 year deal at the end of my first year. However, as good as your invention has been, off late I have seen a sharp dive in the service. I guess with the hype magic jack has created, there has been a flood of customers may be a couple of dozens thanks to me. I am guessing you are in the process of upgrading your systems fair enough, I hope you soon fix your audio quality issues. Past few months I have not be able to use the device because of a broken storage error, rest assured a lot of people have seen this already.
Also, if I may I would like to take this opportunity to ask you about your investment strategy and future road map for magicJack. What do you really do with all that money? An investment advice please
.
I am guessing some may go back into probably buying a great yatch? Some into real estate? And I am guessing you invest some back in the business. I am sure you have invested into upgrading the systems. However, if I may, I would like to suggest investing some in training the support staff.
They are lovely folks and I am sure they have pleasured a lot. However, I have been they whipping boy.
Below is the excerpt from todays chat session with one of those. I would also like to invite you to log into your systems and check my earlier logs phone number xxxxxxxxxx.
Hoping to a better world. All I want is WORLD PEACE!!!
Thanks,
ronnie
Your Issue ID for this chat is LTK419073382473X
Desmond: Hello, how may I help you?
ronnie: Hi Desmond
Desmond: Hello ronnie
ronnie: In the mrning I was chatting with another agent
ronnie: and I got DC…
ronnie: I am going to copy paste our conversation
ronnie: and I would like you to look into the account, check my logs and take it from there
ronnie: is taht ok ?
Desmond: Thank you for bringing your concern to us.
Desmond: Please allow me to assist you with that.
Desmond: Your account information?
ronnie: xxxxxxxxxx
ronnie: Steph: Hello, how may I help you? ronnie: hi Steph Steph: Hello ronnie: my magic jack is broken ronnie: i need to exchange it ronnie: i have had a long chat with you guys last month and i never get time to do this ronnie: if you can look up my logs Steph: Are you still on the 30 day trial? ronnie: it would be a great help ronnie: no i have ben your customer for 2 years ronnie: and i have purchased a 5 year plan\ ronnie: but 3 months back the magic jack stopped working ronnie: gives some broken error ronnie: broken storage ronnie: we have done all trouble shooting ronnie: could you please look into my logs Steph: Sure Steph: let me read through your previous chats Steph: One moment please… Steph: Thank you for waiting Steph: I think this issue needs to be resolved by our Upper level tech who will be able to help you more regarding your problem Steph: Would that be okay? Steph: *Would that be okay if I transfer you now? Steph: Are you still there, ronnie? Steph: I have not heard from you in a while. Do you wish to continue this chat session?
Desmond: Thank you.
Desmond: Please wait while I check that for you
ronnie: thanks
Desmond: One moment please…
Desmond: Thank you for patiently waiting.
Desmond: License Expires: 04/21/2014
Desmond: So your magicjack is still IN-Service.
Desmond: Is your magicJack plugged in right now?
ronnie: hey … we have done all this troble shooting
ronnie: have spent hours on it
ronnie: dont want to do it again
Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ronnie: last i spoke i was supposed to get it exchanged
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Evert’
Your Issue ID for this chat is LTK419073382473X
Evert: Hi, this is Evert, from higher level support and I will be assisting you
ronnie: thank Evert
ronnie: Would you mind looking into my logs from a month back
ronnie: or may be 2 months back?
ronnie: i went over all this
ronnie: i never get time
ronnie: thats y i am contacting you guys after a month or more
ronnie: it would be a great help
Evert: May I know the exact nature of your problem with full details please?
Evert: May I know the exact nature of your problem with full details please?
ronnie: for that reason I am asking you to look into the logs
ronnie: I do not really have time to explain this all over again
ronnie: I need to get my magic jack replaced
Evert: is the bluelight on?
ronnie: Evert… plesae understand
ronnie: i do not have time to trouble shoot this
ronnie: i have spent hours on this
Evert: Alright, I understand
Evert: would you like to get a replacement?
ronnie: yes pleace
ronnie: please
ronnie: however not right now
ronnie: I would like to first request
Evert: Oh
Evert: Yes?
ronnie: to get atlest a month to return the old one
ronnie: i keep travelling and i dont get time
ronnie: if you can send it to be my august 25 I can return it to you by sept 25
Evert: I am sorry but you will be only given 10 business days to return the defective jack upon receiving the new device
ronnie: as i said
ronnie: i keep travelling and this is not possible
ronnie: i have been your customer for some time
Evert: I am sorry but that is not possible
ronnie: and i have signed 5 year deal
ronnie: i would guess this is just one thing you could do for me
Evert: No, it is not possible, You will be charged if you will not return the defective jack after 10 business days
ronnie: ok then would you guys refund me the days of service i have missed?
ronnie: or would you guys extend my last date?
ronnie: by 3-4 months
ronnie: ?
Evert: No
Evert: That is not possible as well
ronnie: great
ronnie: what is your inventors email address?
ronnie: i want to write to him….
Evert: No, please read our Terms Of Service to answer all your questions
ronnie: perfect…..
ronnie: perfect…..
Evert: Okay Bye
Chat session has been terminated by the site operator.
Jeeze Ronnie,
It may not be obvious to you but you were the victim of A/I (artificial intelligence). You don’t really believe that all those “live chat” buttons you push actually have a real person sitting at a keyboard do you? Not hardly. If you don’t believe me pick anyone of them and ask a nonsensical question with a “keyword” from one of their products, a question that a real human would know was just messing with them. It will try to give a serious answer. REAL tech support isn’t hardly available anymore. My answer Darwinism. If you want to use technology, better get tech savvy. Survival of the fittest. It won’t be long until you will need to have better skills and knowledge of yesterdays techies just to use the technology of the future. Become your own goto guy. Just my two cents.
Just for kicks, I went to the Magic Jack website and clicked to “chat with a live agent”. I typed in a nonsense sentence with a few key words and received a bot-like reply. I was asked what kind of internet connection I was using. I responded with, “my car has a cable in it.” “Please clarify that”, was the response.
So I said, “cranes use a cable to lift things”. At this, it seemed like I *was* talking to a live person because they were confused by that. A bot would have picked up the key word “cable” and then responded with a cable modem answer. They didn’t. They asked me to stop fooling around and ask a question about Magic Jack.
My verdict is that I was talking to a real person.
Can you keep your phone number with the Magic Jack yet?
TO respond to a few posts I saw here, just because you area code is the same as another, doesn’t mean the prefix is still a local call.
Second, you are better off seeking help from online sites that have users that have encountered just about every issue so far then you are contacting customer support. Any user of modern electronics should know this by now. Phone support is a thing of the past. Too many people that have no clue how to troubleshoot use them, so its all dumbed down to accomodate them.
I Boght Majickjack Monts ago now but for some reason is asking me for my E-mail &password my problen is that I do remember my E-mail what i dont remember is my password.
Who Do I Get help From someone please let me know. Thank You Very Much.
I purchased the magic jack about seven weeks ago. We have been gone for 6+ weeks and on my return the magicjack was here. We are leaving tomorrow and will not be back until the 17th of September. Is there any way I can start my 30 day free trial perion then?
In my opinion Magic Jack has some of the worst customer service i have ever had the misfortune of experiencing. I purchased it with the understanding that they now serviced canada. However, what they dont tell you and is never explained during the order process, it isnt possible to get Canadian area codes so Magic Jack expects your friends, family and customers to call long distance every time they call you. ANyway, I sent my unit back to the Canadian distributor within the free trial period and for some reason it was sent right back to me. Now Canada Post is demanding $11 from me just so i can send it back to Magic Jack again. When i contact the chat support folks, i get different instructions as to where i should have returned it and now they are saying it was returned because Canada Post delivered it to the wrong address. To make a long story short, they are absolutely destroying any good will they could have gained from me over $11. To me that says they are a fly by night operation who want to make a lot of money quickly by selling subscriptions and then fold. I’ve heard they are already doing away with customer support by phone and only offer support by online chat (to India no doubt). Anyway, i would proceed with extreme caution with this company. Or better yet look at other options like Skype or Google Talk who offer the same functionality and are much more reputable companies.
please call me to renewl magic jack 323-581-1653 m-f 4pm pif for got email and password
Please reply,need to renew my magic jack.have had it for 1yr.Would like to renew another yr.Please send to my email.
hello guys, im back.
Hello Janet, if you want to extend your year of service with magicjack, please call this number 281-404-1554…Thats the technical phone support number with magicjack.
Anyways, you can drop questions here and I will be more than willing to answer all of them. Thanks.
Plugged my new magic jack into my computer and within 5 minutes the computer crashed. Could not restart. 3 hours later I tried again and it started. Crashed again for good. Had to pay $80 to fix computer.
PEACE OF CRAP
want to change my telephone number
I have my magic jack phone and i want to know why its not working its suppose to be good for 5 years please help this is where you can reach @ this number 404- 652- 0243 and my cell number 334 207 6642………
Respecfully yours,
Frances
i can’t let the jack work, they said i have successfully register the jack but I didn’t get to enter for how long i will be using it, the 19.99 i think where you typed in credit card details, so now they gave me a number but on the main screen where you dial on top of it the number says 000-000-0000 but when log in in to verify email they gave me a number but I can’t make or receive a call
I went to http://www.domainsearch.com and found this email address listed if ya wanna try to email them or call them:
e35kr29f3r3@networksolutionsprivateregistration.com
Administrative Contact, Technical Contact:
Bone, Richard
Ymax Communications
ATTN: MAGICJACK.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780
hi i nhave a problem today i register my self because i have allready a magic jack with a year ffree i made a mystake and paid a prepaid for 50.oo i do not want that please v erifiesd and reembourse me please my account is 13003258
andreehodgson@gmail.com
Was given as a gift , person who set it up forgot vmail pw. I can acess my accunt but not my VM…any suggestions?