January 29, 2009 11:01am by Steve | 
Still having trouble with MagicJack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
Are you fed up with Magic Jack? Try Ooma!
You might want to consider trying Ooma, the Magic Jack alternative with actual customer service!
Buy an Ooma Telo and get crystal-clear unlimited free U.S. calling with your Internet connection and existing home phone. You pay only applicable taxes and fees. Unlimited calls are subject to normal residential usage limitations.
Ooma has a number of awesome VoIP phones to choose from. Check these out:
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hi,its impossible to have a ligne(phone)custumer service if i dont have a respond i cancel my magic jack plus this week(i just receive it and im not able to suscribe my phone number i have since 18 years?…im really tired t otry to fix it up now!!
please call me by phone.im waitting
514-951-9785 or 514-252-9785
steve
thanks
i make a mistake and i can not remove my phone number from the comments page!don’t call at those phone number please!
thank you all!(it’s just cause i don’t no how to remove it from there!)
steve
i want to connect with live chat teh. support
I ordered the Magic Jack and plugged it in. The very first day the calls were crystal clear. I was happy. Then day by day the device developed a hum and popping sounds during calls. So I ordered the Magic Jack Plus. Then I started to register it, and when I registered the device I did it on my home email account. The first device I registed it on my work email account. Magic Jack gave me a new phone number, saying there was no way they would be able to let me have my old MJ number on my new device. I paid for the number for 5 years, and I can’t use it. I can’t talk to anyone about it, and they say they will refer this to their concerned department who will look into it and make a decision. I am pissed.
Hi, I’m in the same exact boat as you and I am not happy at all! Have you had any resolution? I’ve been waiting for an Engineer to contact via email in regards to the problem you have (and I have) for over 2 months!
Ted
is trying to use magic jack service and it is telling me to connect to the internet and i am already connected. Can i have this problem resolve please
For anyone who is having problem like received and make call all I do is talk to a magicjack rep. at their website and tell them to give me the link where as I can upgrade the device. But still magicjack is a headache.
ordered their product 2 years ago when recevied it pluget into puter had to have puter programed windows an all filed a compliant with florida attorney generals office there was told his office was investagiting them for fraud havnt heard any of their big comerical today nov 5 2011 thy are still useing a child to sell their crap i have postd th scam the fedeadral commuications commission face book i have one under ray warner i posted every scam airing on tv under rip off report.
Ray count me in. I purchased my magic jack plus in December of 2011. I have not been able to port my home phone after many tries. After 3 months and talks to the chat people at least a dozen times I give up. Now I can’t even get ahold of anyone. I would like to know how to get my money back or shut them doun so no one else has to get frawded by these crooks.
any one wis to contact me email me at wrnr_rymnd@yahoo.com
Hi Magicjack its more than Three weeks now i havent been able to use my magicjack phone. When i turn on my computer all is see is message says that ur upgrading.Its over a month now, i cant use my phone.Does ur UPGRADING takes a month to completel My magicjack number is 850-364 -8600.My bill is paid up for the next six years.I need to use my phone please, and the People from VONAGE are knocking on my door. I want to keep ur service HELPPPPPPPPP ME PLEASE.
I had a majicjack since 2008 which i canceled,now i reordered paid for on card card, whent to use it and it says i have to sign in again the hole process, what is going on sign-in keeps poping up!
please cancel my magic jack account…janice kroll…thank you
can not bring up my contacts
please let me know how to renew a majic jack when all i have is the phone no now and i do not know the account .
by the way everyone magic jack has work for m, my only problem is i forgot my acccount email and unable to renew at this time … someone help me …
I have had the magic jack for a year now and only use it for the long distance. I was never able to use and land line phone for the service because it always had a really loud humming sound. I have never been able to use the service in it’s full capacity because the product is really not up to par, as advertised. I always use my cell phone to place the calls, but since last night the number you dial to call from your cell phone comes up as disconnected. I have been trying to contact support and have not been able to. I did the live chat thing and nobody got on, every phone number on the web for customer support comes up as temporarily disconnected.
I found (561) 594-9925 online and that has been the only number to get me through to the company but now I have been on hold for 45 minutes and no one has come on the line. Since you have to load up the phone to make the long distance calls it is very frustrating when you just added money to the account and cannot get ahold of someone to either get me the access number to make the international call or to give me my money back.
I ‘m tired of trying to get this program to work. I need my money back , Magic Jack.
call me and help me within two days or I’m calling the Attorney General.
or email me,asap.
this scame company is now located in houston tx at the intersections of i59 an i45 no address aviable phone 281-404-1551 the attorney generals office in florida was investgation them when i filed a compliant his office told me this. any one wanting to file a compliant they can do so at your state attorney general office
majic jack works great for me i can not get any customer service but its pretty self expanitory i have had for 4 yrs and i am happy with it so if they could just get some customer service i would be happy thank u pdiddy with the keys to your city
I’m having problem using my magic jack service. I already communicated with you people to help me resolved this issue that I’m having. please may someone contact me from my phone or from email. its very important that someone contact me ASAP. because you people already have my money for 4 years services. if you pe;ople refused to help me, you going to have to refund me my money.my magic jack phone number is [removed to protect the ignorant]
I NEED MAGIC JACK TO CORRECT MY ZIP CODE FROM 33637-8407- to 33637-8404–33637-8404 so I ca pay for another year.
i want to register my magic jack unit so i can make calls
my call-back is [removed]
WANT TO CANCEL BECAUSE TOO MUCH FEED-BACK NOT AS RELIABLE THEY SAY. AND CALLS DO NOT GO THROUGH. HOW CAN SOME-ONE SECURE!!!!!!!
Magic jack is a scamme i just bought it today and i paid for 5 year and for phone number then it says please go back and get a phone number its scamme they ripped me off for !$100$ it a scamme
I have had problems with the MJ sence they ported my number cant make outgoing calls. then they disconnected my servive for a 96 cent bill they said was from porting my nuber. I paid $10 to have the numer ported. I think MJ is on its way to bankruptsy. Nothing for customer support. And seem they just dont care and want to keep a customer. All i hear is coplaints. I wanted to give them the best possible chance to correct the problem. But have had no MJ for a week now and it seems they are just not going to even try. Have heard nothing from the suposid Engeneers.Very Upset and dissatisfied customer. But not for long going to cancel.
Hi, my question is do I need a real phone line working inside my place? I only use my cell and no other line. My computer service is paid for by the RV Park and it is wireless. I was asking about your new wall plug magic jack?
You don’t need a phone line in your home; but you do need an Internet connection and a computer with a free USB port.
my magicjack doesnt work is this a joke on the consumer,corp get richer with no oversite,thank you Ronald reagan
had mj for three years worked great. the last year has been nothing but crap. i guess once they got me for a 5 year plan they got their money and the hick with the rest. best product in America and you have no REAL person to talk to.
Just been on live chat for an hour and got the run around. So, i gave it right back and the idiots still trying to talk to me. come on what happend to customer service, NOT GREED
hi there i have had magic jack for 3 hrs its great, i did have problems. but i purchased a new computer, it works great still today. customer service is excellent, just purchased magic jack plus, iam from canada and i have saved a lot of money on long distance calls iam verry happy with magic jack
I am cancelling this product. I can’t use this service because I don’t have internet service and i wasn’t told that. so i am cancelling this product 1/11/2012.
I don’t want this service I am cancelling 8807 Circlewood Drive Petersburg, Virginia 23803. 804-861-2156. Toronia Brown
Please do not bill my Credit card. Effective today 1/11/2012.
I have only had my magic jack plus for 5 days. From day 1 I have had nothing but problems. I have spent over 13 hours with the chat service only to receive no help form them. They are rude and useless. I called Billing and the girl on that line was rude and short telling me she only handle billing problems. After that I told her since they already had extracted their money from my account and since the product I have has a problem and since their chat help was and is no help why did I pay for something that is a problem and no help in sight. She ended the call….
the reason why i,m sending this message is because my litle box mach up and i buy a next one i cannot get it to work what can i do how can i do it,i tried to contact costomer service no one wnat to talk to me why is that. plase reply…
I wish to cancel my magic jack. Although I have had it for a year, we have never been able to use it here in Australia, therefore I don’t wish to keep paying for it. Pleae advice that my service has been terminated.
Thank you.
You are not communicating with MJ customer service, you know — this is just a public forum.
Please be advised affective 1/24/2012 i am cancelling my contract with Magicjack i no longer want or need your service. Please advised my service is terminated.
Thank You
LeRoy Richards
Well heck, thanks for advising me!
my name is billy i got a magicjackplus they said i need my email and passwourd i got one i need see if yall put the money back on for me and can yall help me get thephone work for i need the# 1800 i do not kown it
No idea what you’re asking.
My MJs have worked great for 90% of the past three years; and when they wear out I just buy a new one. Chat Support is flat-out unforgivable, though; the techies are poorly trained and can do no more than ramble off lists of instructions depending on your problem; when you have to call back they robotically make you start all over again; but the “10% Advanced Group” are competent.
Hey, let’s not forget here, gang — 20 or 30 bucks A YEAR!! That’s at least 300 times cheaper than any other service. Are you really all that surprised that you’re getting what you’re paying for? If you don’t have enough engenuity to take advantage of all the online aid that’s available, you would do well to back off MJ until its ingenius technology is perfected — but, of course, by then it will cost a lot more.
I am unable to use magic jack without a computer. I purchased magic jack plus and my wireless modem does not contain a plug in for any other device. I do not want to purchase anything else can I get my money back if I am unable to use magic jack as you advertised.
How do I get my moneyback? After trying since december to get my home phone ported. Either give me back my money. After reading the comments by customers i want nothing to do with mj. Next will be the Minnesota AG and our local tv stations that you are advertising with.
Call The Better Business Bearuer!
I cant make call out the last 3 days I would like some one phone me [removed] or email me. gene skiman
I order a service today of magic jack plus,i want my money back you are not right,I can comunicate with anybody,forget this and put the money back in the credit card and I will need to report your business to de BBB(better business bureau)I want to talk to someone,rigt now.
I get cutoff when I make/receive a call.The longest on line without an interruption is about 30 seconds i called customercare and after about 30 seconds I was told by Ted that I was not in a live chat.This been going on for almost one year now.
When I am talking on the Magic Jack telephone, the voice of the other person disappears. I hung up and call again.
It works for a while and then the voice disappears again.
This has been happening quite often.
Can you fix it?
Thanks,
Lucia
I WOULD LIKE TO TERMINATE MY SERVICES WITH MAGIC JACK
THE SERVICE IS TERRIBLE. I WANT IT DONE AS OF YESTERDAY.
CALL ME [removed phone number]
I don’t think they are good as they say. all I get is a error was made check your internet. what a mess.
I’ve had my MJ (gift) since 12/2011, Plugged the MJ into the computer to register it,no registeration processing screen. No reply to my question. Ican’t afford to pay #38.00.