January 29, 2009 11:01am by Steve | 
Still having trouble with MagicJack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
Are you fed up with Magic Jack? Try Ooma!
You might want to consider trying Ooma, the Magic Jack alternative with actual customer service!
Buy an Ooma Telo and get crystal-clear unlimited free U.S. calling with your Internet connection and existing home phone. You pay only applicable taxes and fees. Unlimited calls are subject to normal residential usage limitations.
Ooma has a number of awesome VoIP phones to choose from. Check these out:
Tags: 
Category: 
HI!!!! I paid in full LAST YEAR 59.99 FOR FIVE YEAR SERVICES.,AND today you stop on services , my magic jack is not working because, you said! today it has expired. I want my magic jack phone line back.thank you , JOANN KEITH
I paid in full one year ago $59.99 for 5 years but service is stoped few weeks ago. Today I paid onother $19.99 for servives. Why you charge twice. And I changed my address but how I can change my new address.
Hajime Fujiwara
Mi magic jack 954-284-4436 is out long time ago. Please help me with this.
pls i need ur help i wanted to change my magic jackphone number
Di you figure this out, it gave me an Alabama number and I am in Long Beach, CA
I have lost my majic jack what can I do now?
s soon as i paid for 5 years my jack quit
I was ahving problems from the startbut they got worse after prepaying for 5 years do not use magicjack they are a scam
HI, I have a pbl with my majic jack, I buy it and after 30 days it doesnt work, Should i pay some many in order to register or what exactly, I like to use it in morocco.
Thank you for your help
And me also I have the same pbl, please help me.
I’ve got a pbl too, but I happen to like mine. Buck up little soldier.
I got 2(two) magicjacks for $99+ for five years sometime December 2009.How come it has expired when I used it tonight? Reply needed ASAP.Thanks
hey i need renew my magic jack but i cant can you help me my # is 8644981741 my email is grnlara@aol.com please help me
i want to change my magic jack phone number but i am having problems doing so i need help
Gud am sir/madam
I want to ask about my aunt majic jack problem they purchase the majic jack last june 2009 then registered at at same month then certain problem we encounter after we plug the majic jack to the computer they initialize then the message appear ” YOU MUST COMPLETE THE ENTIRE REGISTRATION PROCESS YOUR MAJIC JACK WILL NOT HAVE OUTBOUND AND INBOUND CAPABILITIES UNLESS YOU COMPLETE THE PROCESS” THEN AT BOTTOM OF THIS MESSAGE APPEAR “YOUR MAJIC HAS ALREADY BEEN REGISTERED AND PLEASE ENTER YOUR EMAIL ADDRESS AND PASSWORD TO VERIFY YOUR EXISTING ACCCOUNT. WE CONCLUDE THAT THE ACCOUNT EXPIRED. SIR/MADAM KINDLY ASSIST US IN SOLVING OUR INQUUIRIES PLS REPLY AT YOUR CONVINIENT TIME..
nINO oLIVA
hey this happened to me to just ask an represenitive and theyll tell u.
I received my first months credit card billing. 2-19-2010 for $73.90 a second charge of $3.00 for a total of $76.90. WHAT’S going on with these charges. I agreed to a one year billing of $3.33 per each month for one year. Someone must explain these extra charges soon or I will stop payment.
Mary Catsban
Will the magic jack phone number roll over from my exsisting land line ans will the 2end magic jack # roll over from the first magic jack # givig ne 3 lines will the 3ird magic jack line have call waiting?
I purchased one of your magic jack two weeks ago,and just installed it yesterday.I got everything alright but cannot get the phone to ring on my phone. I am experienced problem now. On your end the computer was experiencing problems yesterday.
My call back number is 713 541-4113. I will appreciate your urgent respond. Thank you.
MagicJack is not as simple as the i-2-3 steps described.
at point of filling out registration, i attempted to click on my state, when getting my phone number assigned.
the state dissapeared from the list after clicking on it (NH).
after several attempts, i clicked on mass, and was able to get a number assigned, that is a mass #.
i now get an e-mail back, that my registration is not valid?
hello …. up to this point i have not receive any response … i forgot to renew … i need the service … can someone get in touch with me so i can renew my wervice ? i have already given my email to you …. here it is again … ceradiant7@yahoo.com … is this too complicated to you guys ? your marketing is aggressive but your support is lame ..i am getting scared about your organization because we can not get in touch with you ….. i do not know where this email is ging and when i can get a response … this is my 3rd email … not unless your style is ignore this and just have another subscription and will be charged again another $20 on top of the $19.95 halooooooooooooooooooooooooooooooooooooooooooooooo
bonjour
mon numero c est 716 2401767 il ne marche plus, il me donne erreur 20 .
merci
I want to disconnect the voice mail part of my majic jack service and use MY OWN answering machine…how can i do this…thank u..Lb
why does my magic jack cut out all of the time? they said they fix it last wk. NOTHING HAS BEEN DONE. IT IS JUST AS BAD. IF YOU CANT GET MY PHONE FIXED. THEN REFUND MY MONEY FOR THIS AND NEXT YEAR. I PAID IN ADVANCED. WHAT A MESS.
Ive talked to online live reps 4 times and got cut off 4 times. I called twice and got cut off twice..what does a person have to do to talk to someone. I have a 5 year plan and am still getting a pop up box that wants to know if I want to renew because my subscription has expired.. Whats with your service?
how do I remove majickjack from my computer ?
Hopefully this link can help you: http://ooine.com/index.php/2008/03/15/How-to-uninstall-Magic-Jack/
I purchased the 5-year plan on 5-25-08 and at that time there was no local numbers for me, I was given a number that is about 200 miles away. Well they now have my area code BUT still no local numbers. My next door neighbor would have to pay a TOLL to call me. I was PROMISED I would have a number within 6 months and now 2-years later I still have no number I can use. The closest number available is 100 miles north and a toll for ALL my friends. 99% of my calls are within 40 miles of home. This has been a waste of $$$ and they offer no help. I would not mind of my time would be adjusted to replace time lost, but they say this can’t be done. At this point I would tell anyone that this is the biggest rip-off going.
mi magic jack tiene problemas me da errol 3 k hago
you have this phoney contact number Iam calling that doesnt exist Iam tring to renew my mother contract for her magic jack and it keep asking for a renewal application who can I call to resolve this matter and please dont give me that 516-594-2140 number You can contact me at (73-573-8018 or just call my mother at 973-373-6260
I originally signed up for one (1) year. It has not been a year that you have cut off my service @ 607-241-6773. Today (4/17/10) I have put in another $69.95 for 5 more years and the phone is still dead. Please call me @ 607-723-7223 & let me know what you are doing with my first year & the new $69.85 payment. It is possible that this $69.95 got charged twice on my card. Please call me immediately so the issues can be resolved. I hav anothe magic jack & I have not checed it of used it in a while. If you do not resolve these problems, please refund my monies & I will stop using the Magic Jack. Thank you.
Ish
I am having problem with magic jack. I had my computer off when charter in to setup my internet. and i think something might have happen after they might have done. my magicjack opens up but it will not give me a dial tone the screen comes up. but the home screen is not working
i can’t register my majic jack, can u help me, i pluged it in and it does not do anything. i bought it from wall green
i already renew my account…i verified it according to their instruction. and they said you will recieve a confirmation in an hour..your magic jack no. is 917********
—but i still cannot connect.this is the 3rd day after i renewed my account..thanks
my magic jack no is [removed] please send my password to [redacted] it was [redacted]
I purchased a five year plan and you tell me my service is expired. I only had it for a year and if you don’t turn it back on i will tell people not to get.
please supply the name of a small compact telephone which works with your product I travel and the usual house fon is too large Mobil fons have been miniaturized but work on a different frequency. Thanx
I downloaded the majic jack in march 2009 which is out this year now I want to pay the subcription I cant find where to do so.Please tell me where i can do this.
I bought 3 magic jacks one year ago and none of them work. I prepaid 5 years for each and after one year my service has expired. One of the devices reports it is downloading files and then just vanishes and never starts.
I believe this magicjack thing is a total scam now. i will do my best to bring this to public attentions. i will have these issues as a topic on my internet live broadcasting show. on the magicjack website, they don’t have their contact numbers on there. i called the 1-281-404-1551 number and i keep hearing a male voice message repeating over and over again, and no representative pick up the phone to talk to me .
DO NOT BUY MAGIC JACK !
I had signed up for a 5 year plan back in 2007, I used it very infrequently (because I wasnt crazy about the reception) until 2008. I just tried to use it again an operator said my subscription expired in 2009. So they had to help me get back in, which I’m still trying to do.
Its not easy to find a phone number to call them, seems to only be online help. They do try to help once you go to online help, doesnt mean your problem will be resolved though at first.
me voy para mi pais k es republica dominicana,y kisiera cambiar el area code, mi area code es 617 y kisiera cambiarlo por el area code de republica dominicana k es 809, gracias….
When will portability of phone number be available? Please give approximate date.
I purchased magic jack in dec 2008 bought 2yrs package I stupidly used it for my business,one day in April 2010 I call my MJ phone number and it has been disconnected when I reach the chat people they gave me the round around for 2 days.They told me that I was suppose to re register my upgrade no one call me as obliviouslly they had my phone number no one email me they just turn off my phone I tried to reinstate they tell me they can’t give me the same number there is no referral so now all of my customer must think I’m out of business.I want to file a class action suite against MJ.they just ruin a 10yrs business in one day and the worst part is they couldn’t resolve their problem and they didn’t care.any taker can email me at awesomebraids@yahoo.com
Do not get Magic Jack, when your time is up they will not let you know and they will just disconnect you, the website even says that your account is fine and then all of a sudden you will have no more phone and you cannot get your same number back! EVER!!!
I received my MJ yesterday and have been considering installing it. My first question was “How do I port my current phone number onto MJ”? After reading a goodly portion of the remarks stated previously – I guess the answer is that I don’t – can’t – no way be able to use my old phone number. So that pretty much settles what I will be doing. MJ goes back (all three of them).
My first indication that I probably wasn’t going to get along with MJ was that my account password wouldn’t work. Neither did the next two that were sent to me. And I wasn’t readily able to find a contact number. The number listed for MJ says “This number has not been activated.”
I am in Alberta. I had made a trip to the US on business. Used my Visa in the US and had the Visa fraud squad in a tizzy because I had not notified them of my travels. They blocked my Visa until I spoke with them and confirmed my US purchases. Knowing that it is possible to BLOCK a credit card is useful. It stops anyone who has the number (i.e. MJ) from putting charges on it (including me). Sometimes it is also useful to cut it in half and report it lost. You will be without a credit card for a week or so but when the new one comes, it will be a different number. So if you need to stop payments – those are two suggestions.
My MJs are going back and hopefully I will get a communication saying that they have been received and “Sorry that you were not happy with them” – also will need a credit or a payment reversal statement. To date, no charges have gone onto my credit card – so, for me, MJ has been as good as their word – first 30 days free. I will not reactivate my credit card until this is cleared up. And if it does not get resolved, I guess the puppy will get to chew on the credit card . . . . or something. I will try to stay in MJs “good books” because I may just want to use the product on a limited basis some time in the future.
I could see that a one year MJ contract would be good if you were going on holiday and wanted to call home on a daily basis – it would pay for itself after a few days. So I will compose a polite “thanks but no thanks” note to add to the parcel and stop by the post office.
Thanks for this site – it has helped me make up my mind about what to do. I suggest that right-up-front you set out additional findings on the known facts, i.e. if your phone exchange is full, you can’t get a number with your own (old) area code. I happen to know that the one that I am in is full so I would get a local number BUT it would have the new area code. Second – THEY assign you a new phone number. et cetera.
You may email me at mindy8may@yahoo.ca. This has been an experience on a steep-learning-curve.
Mindy.
wow !? a whole lotta haters here…I have a magicjack and will admit that when I first tried to set up a Calgary ph# I was left brain confused.. the available phone#’s for 403 were 403-800-xxxx – I could not get past the 800# part and put the USB away for a few days…went back and tried again; agreed to pay $10/yr for a canadian ph# (less than 1/2 the cost of one month of shaw svc)///blah blah blah
I have ZERO complaints so far … !! voice mail, caller Id (yes it is ph# only but.. if i don’t know the ph# I don’t answer anyhow) portable home ph …
It will be interesting in a year tho – I did purchase the 5 yr deal.. seems a lot of dissatisfaction here is around ‘renewals’
Would be ideal to move my shaw ph# to my magicjack – for now; I am informing those that need to know ; we are leaving the monoploy/big box of internet/phone… with or without the dinosaurs !…
I tried to renew but password was not recognized so send me an email soon before I sign up with my cable co. on a package deal. My number is (623) 224-8378. Today’s date is May 5, 2010.
I am using this device more than 2 years now.
It was working nice only the thing that they were charging for 5 years but after one year they disconnect the service and asking money again but don`t care paid them and continue but now they not disconnect but they disturb my computer
and when ever I am connecting the device the device changed my XP version and showing some low kind of version(XP version 5.0 and saying this version will not work with this)
This the problem I am facing and my phone is not working at all.
that`s it.
Please anybody can solve this problem.
thanks a lot
Nusrat
How do I stop my service and stop the service Changes.Ron K.
I want to only 19.95 but it seems I must pay $69.95 for five years.
BEWARE OF CREDIT CARD PAYMENT. wanted to renew my subscription and after using my credit card the system said invalid however my bank said the charge was made. after speking with MJ help desk “Nigel” told me to do the trasaction again i warned him that i used the card and it was charged but did it again and same problem and my card was charged again. then the chat session just ended and cannot get on to the help desk. the bank said another charged was made on CC. and can only be refunded if MJack emails a confirmation. I need a confirmation for my credit card to be refunded of Two 19.99 payments. email annmariebadall@yahoo.com tel no 347 772 2541
I am a Canadian, living in London, Ontario. I recently purchased the majic jack. I had no problems installing, nor have I any complaints about call quality. I have a NYC phone number. One thing that is not mentioned, or at least not where I have seen it…Canadians using an american number cannot call Canadian toll-free numbers.
My problems started when I tried to purchase a Canadian number, using my prepaid Visa card. I went through mymajicjack, using their online system to order.
I have been charged twice for the Canadian number…leaving me with a 32 cent balance, and still no Canadian number…and yes, it is $4.95 plus $10.00 for the Canadian number.
Upon contacting customer service (their joke of customer service, online support), I was told that they had no record of these transactions. (Never mind that I can provide their company information showing to whom the payment was made). I was told that I would be emailed by customer service…I obviously have not been. I was assured that their engineers are working hard on it (seems like a recurring theme…)
I was also told that since there was no record of an order, these pre-authorized amounts (as I was told) would be removed…and check back with them 3-5 days after receiving my statement…so it seems that I have to wait for up to a month to see what happens.
It seems that an honest company would be a little more proactive about customer service, and follow through on promises made.
I am quite seriously considering contacting the American IRS…it seems that the majic jack company charges quite a few credit cards without providing the service being paid for…I guess we’ll see what happens…
Please clear my name, I need one more magicjack.
Please clear my name and no.thanks
What does that even mean?
i tried to get another year for 19.90 try asking for 39.90 ist iligal that shit, es un robo esta mierda cuidado
I’m having a problem understanding the way Majic Jack does the accountability for the money they take from your Credit Card…I was told 39.95 + 3.33/month and a 30 day tril before being charged. Well I was charged when I got it. The payment was 179$ + I got a surprise on my next Credit Card statement! I’d like to know why Majic Jack inc is chargi8ng…don’t worry…next payment you won’t be able to get…I’ve blackbooked it to my Credit card company. I’d like this money returned to my CC!!!!!!!!
I’m also aware of the amount of information travelling about MajickJack, enought to catch some media to cut some marketing you are doing.
Thank you very much in advance.
Tanya