January 29, 2009 11:01am by Steve | 
Still having trouble with MagicJack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
Are you fed up with Magic Jack? Try Ooma!
You might want to consider trying Ooma, the Magic Jack alternative with actual customer service!
Buy an Ooma Telo and get crystal-clear unlimited free U.S. calling with your Internet connection and existing home phone. You pay only applicable taxes and fees. Unlimited calls are subject to normal residential usage limitations.
Ooma has a number of awesome VoIP phones to choose from. Check these out:
Tags: 
Category: 
fucking disgrace to try and get information from the web site or phone. if i can contact i will do away with thid ppiece of shit.
SIR;
I CANT CALL OUT ON MY PHONE, IS THERE SOME WRONG
MY NUMBER IS 785 241 6241
THANK YOU CHRIS
my phone will not call out
785 241 6241
chris
i can call out this magicjack can you pls my number is [removed] pls give a action
I can not call out on my phone and when i recive calls i can not always hear them. can you please get this fixed as i have children that live out of state and they have been trying to call
I found problem that when i am login in to the my login page it’s showing me error that (your device is not on this account)
i just change my PC MagicJack is Installed successfully but when i give user id and password it’s show error ” Your Device is not on this Account” i can’t understand what is the real matter of this MagicJack.
I have technical problem. i cannot receive phone call form this number 307 679 9471 and others.
I make an international call and it doesnt connect but it still takes the minutes. It doesnt connect so i dont talk but it still takes my minutes. So either put the money back or add the lost minutes.
Did I just waste my money? Did Everything by the book.Got a number can call it, can’t login with info given password or email. WHAT’S THE PROBLEM? Guess I will have to get my money back.
I’m unabled to use my magicjack phone for almost two weeks now. I subscribed the phone service for five years, and I can’t utilize the service I paid for. I see I am not the only one having problem with magicjack phone. I spent more than ten hours chatting with their live agent representative in different intervals, and what they do, they took me through the same pattern of assisting me, and never get resolved. I regreted for letting couple of them to go on my website and fix what?? They messed up my website big time. MagicJack keeps saying to connect to the Internet, and I’m connected with the Internet. What are they trying to do with all of us? I kind of wonder now if this is a legitimate phone service when I see the number of 668 customers complaining.
have not been able to call out or recieve calls for over 2 months have ch tted with 4 or 5 of your people would like very mych to get this resolved if not we will have to cancel thanks
the two phones i did order and all the other thing you put on the bill is not correct. the phones were sent back now return our mont to the charge account. i cannot afford anyofthis.
i did not order two phones or any of the other stuff.
After SEVERAL hours and SEVERAL hold on while I trans to another agent chat. NOTHING happened except waste of time. However it did feel good to crush the POS and tell everyone I know BEWARE and DONT even think about purchasing Magic POS that does not work. The magic part is you money and time dissappear
I couldn’t leave a message or get in contact with anyone. They say live help is available at the website, but I have yet to experience ANY kind of help! This is the worst customer service I have ever received, which is NONE at all!!
mAGIC jack is the BIGGEST waste of time and money I have ever seen. You dial a number ( if you get a dial tone) and it goes back to a dial tone. If you do manage to make a call, the words start to break up and you can’t understand each other. End of that conversation! We bought the 5 year deal thinking we got a good deal. The only one who got the GOOD DEAL was MAGIC JACK!!! HOPE YOU READ THIS MAGIC JACK!!!!!!
my magic jack ph.#972-793-7287 is not workig since 03month.pl can you ck.
thanks.
i hope all you people have contacted the better business bureau like i did today. mj charged my credit card for a five year plan that i didnt order and now they say they cant return my money or cancel my service!
just the magicjack and not able to get it going cause of the pass word dose not work so please send me a pass word that dose work or we will get our money back
and get real customers service number and person we can talk to and able to handle it all
this is the worse service ever. no service for weeks, magic jack will not even give opt. on line back my number after one day of service. good luck if your lucky. never again
The first year magicjack was ok, then paid the 5 year subscription and the service is useless. Unable to contact magicjack to complain. The only number they have listed is about billing. HUH. I wouldn’t advise magicjack to anyone.
I can’t make a payment by internet for some reason. Can’t call and make a payment because no one will answer. I would never use magiccrap for a main phone becasue of the poor quality but this is ridiculous when you can’t even make a payment
Hi,
I have tried to renew my magicjack on the 28th August 2011 by completing the required form. My order Number is TS11432053 however up until this date my jack is not working,the form is popping up my magic jack box since says please fill out form and i have been billed twice for my renewal. Could someone please look in to this matter and respond to me as quickily as possible, to eliminate any further inconvience.
Magic Jack Number is 1-646-719-6396
I went to buy the magic jack on the 9th September 2011 by completing the installation of the magic jack however i tried to get magic jack number. Could someone please get me a number on (206),(253),(425). in Washington state. Please look in to this matter and respond to me as soon as possible. Thanks.
HI,I PURCHASED THIS PRODUCT IN WALGREENS, REGISTERED IT AND PAID $21.00 AND ABOUT TO START CALLING AND I HAVE NO DIAL TONE IN MY PHONE. I WOULD LIKE TO CANCEL THE SERVICE AND PLEASE REIMBURSED MY PAYMENT SINCE IT DID NOT WORK.
my old magicjack usb broke. bought another one at CVS it in and saying free minutes trial.. also, when someone calls it automaticly goes to voice. I need it to ring 4 or 5 times before going to voicemail.
PLEASE HELP ME.. MY NUMBER SHOULD REMAIN THE SAME. 803-661-0957
A complete waste of time. I have tried many fixes on line both from there so call help and by Google serch. Nothing works. Can’t talk to a real person for help. This is the poorest service I have ever encontured in my 69 years of existance. Save your money in the future don’t buy what they are selling. Its “Crap”.
Easy call your CC provider and have the charges removed from your account, they will just back charge Magic Jack, If it happens enough Magic Jack will not be allowed to process credit cards anymore. Ive had mine for over a year with no problems, just got another one and whalla, nothin doin’
i agree with u all totally bcuz we r experiencing the same issues and problems its ridiculous!!!!!!!!!! absolutely. ur lucky if u get to be able 2 place,or recieve a call on the crap. i also agree with many of u that i would not recommend majic jack 2 anyone either
Last weekend, my Magic Jack stopped working and when I went to http://www.my.magicjack.com to renew my subscription, I found that my subscription had not expired and is good through January 23, 2012. I also found that there is NO CUSTOMER CARE option on the website. I have not been able to talk to my children in the States for almost a week! Every post to this blog is a complaint about the quality of service or the scam of paying for a subscription and then being disconnected before the subscription term is up. I am so frustrated I will just have to change to SKYPE, but there has to be a way to make MaGic Jack reimburse everyone for the rip off… HELP!!!
I was going to try magicjack, but after reading all the negative comments, I decided not to.
I need help my mj is down
I bought the magic jack service on September 26 on the internet that cost me 20.91 including taxes and today the day October 4 buy in a store device for connecting my wireless but I read on your page that when you buy the device you give a year of service,but I had paid a year of service should not add to my account and have 2 years of service
Has anyone had any luck in getting their money back? Credit Card company revert charges to get your money back????
magic jack is a rip off would not advise anyone to buy it
we paid for 5 years and everything you could think of has happened with it at times we are not able to make calls, or it will make the call an drop it befor the other party answers, or the person you call want be able to hear you. I have a two year old and need to have a phone service that works I wonder if mj understand the importance of that or are you just money hungry and have no reguards for others thanks for nothing judgement comes from God
Hello
I ordered magicjack plus on 6th October. I was billed for $85. Meaning I have to pay $ 20 for shipping? I agreed to pay $4 for rush delivery. Today it is the 12th and I haven’t received it yet. My order number is # TS12303280 and
Ref ID: 29607567. This is my second email to you. So kindly tell me why I haven’t received it yet? And I don’t want to be charged more than $11 for shipping as I wasn’t asked about the other charges.
Awaiting a prompt reply
Naseem Habeeb
You might want to try contacting MagicJack and not a personal blog.
I just wont to advise all customers who plan to use MajicJack to rethink about this service. this is the worst service you can ever get. This service was great for one year only.
my year ran out & it is not taking my password – i clicked on remind me of my password & it sent me the same one i’m typing in. i want to renew for 1 yr. – need to know how
i bought mine an hour ago and I’m returning it already
i want this off of my computer screen have tired and tired to delet it. unable to.
I have orderd my magicjack on 7 th and have not got it YET…………………………
i have been a magic jack customer for the past 4 years , i started having problems when i renew my phone service for another year with them in april , they have been trying to get me to sign in for magic talk and thats where my problems started. i don’t want magic talk ,i only want what i pay for and that is just plain magic jack so cut the crip magic jack give your customers what they want ,not what you want the to buy……….joe
Im having problem in less than a year and paid twice
already, now they want me to fill a registration screen
why!!!!!! now the magic jack, is frozzen, i can’t do nothing
Wow,
Iv’e read all of these terrible comments on here and now I’m really getting scared… I ordered my jack Oct, 16th and haven’t received it yet either. And I paid 85.00 when they say 69.–. I hope I don’t have trouble knocking at my door. If so, I will contact the local tv investigators and tell them what’s going on. They will put it on the local news. Maybe you all should try this….
I am trying to make a prepaid overseas call with this majic jack and for some reason it does not work so I want to know do you have to do to make this work please e-mail me a response thank you
Iam surprace , I return the magicjack a year ego beacuose I can’t use . and you are charged me $20.91 on October 12 2011. Also when I have the magijack I put $1o.oo for a longdistance calls I never used , so you have to send me back $30.91 ID#29754019
Courage.
A product is as good as it’s Service!
It does not matter if you have the # 1 Award wining Product. Even a good Name.
But bad service is a problem.
and no service is worst.
and a bad name is so quick to spread. So lets not fool our selves. no service = no sales.
My Problem is I cannot access my Acc,because my E/Mail Acc. closed by .com now I have a new E/Mail & PastWord,
I cannot order nor update nor change my present Phone # nor Pay for more years of serviec, so I have no choice
But to call this A bad Product. Investment Bad. Do I ceromend IT? Answer. NO.NO. NO
cant reach a person this is a scam will have to go to fcc and see if they can reach some one who can fix this bad service and lack of working numbers