January 29, 2009 11:01am by Steve | 
Still having trouble with MagicJack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
Are you fed up with Magic Jack? Try Ooma!
You might want to consider trying Ooma, the Magic Jack alternative with actual customer service!
Buy an Ooma Telo and get crystal-clear unlimited free U.S. calling with your Internet connection and existing home phone. You pay only applicable taxes and fees. Unlimited calls are subject to normal residential usage limitations.
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MAGICJACK IS THE MOST UNETHICAL COMPANY OUT THERE AND THAT’S SAYING A LOT!
THEY GET OFF ON JERKING YOU AROUND AND THEY’VE WASTED HOURS OF MY TIME WITH THEIR USELESS “SUPPORT”.
PEOPLE NEED TO STOP BUYING FROM THEM AND LET THEM GO OUT OF BUSINESS SOONER THAN LATER. BASTARDS!
did you get anywhere with your blog, did you return magicjack and did you get refunded.
We installed magicjack on a new computer HP windows 7 edition when we phone out on the MJ the call goes thru but we hear dial tone and “please hang up and dial number again”. It is impossible to have any sort of conversation due to interference!!! ANYBODY else experience this!!!! Need to know as we are ready to return.
I returned mine a few days after receiving it. We now use Vonage for home and Tracfone for cell service.
my name is patrick logene I was just trying to set up my magic jack I order a magic jack by mistake order number is 3501323 i want to cancle that as soon as possible please
Messrs MagicJack
I’m using your service 708 632 8006 service, I need a new term enable a year because I am out USA and leave me messages on his voicemail, please in 15 days just return to USA they deposit the annual fee, thanks
I AM NOT GETTING ANY GOOD RESPONSE FROM THE MAGIC JACK
i NEED SOME HELP COMMUNICATION IS NOT CLEAR FOR BOTH PARTIES
THE RESPOND IS NOT CLEAR THE ONLY ISLAND I GET GOOD RESPOND
FROM IS PUERTO RICO SOMETHING IS WRONG AND THE VOICE MAIL IS NOT CLEAR PLEASE ADVISE ME WHAT TO DO OR HOW CAN U ASSIST
TKU//PAT WILLIAMS
Please Understand I am visually challenged, I Have Dyslexia Spelling And Reading Proofing Challenges!
Bher Smirnoff
305-538-3353
Bher@bigBher.com
Phew! Good thing you told us this for some unknown, random reason.
I Have To # 386 585 3681 And 213 261 6524
Please Understand I am visually challenged,
Bher Smirnoff
305-538-3353
Bher@bigBher.com
You still haven’t given us any indication as to why you might be posting.
HOW CAN I BUY A MAGIC JACK
I bought mine @ Radio Shack
william brown purchased one majic jack dec.20/09 (ONLY ONE)not two as on account order #AI169382 (Ref.17657836). William Brown wants this order canceld immediatly, you have already put on credt card, was not to be for 30 days free trial,Have read on line problems no serves, or teck support live, Am canceling order till I get more answers & reseach. And may be able to talk to some one in person(LIVE VOICE)Makes commuication much easyer.Iunder stand they have been tryed here, unsucsesfuly.So please take this as a cancelation notice
Thank U William Brown Order#AI169382
Ooine.com will take this as a cancellation notice. Unfortunately, this means nothing because Ooine.com has absolutely nothing to do with Magic Jack. Good luck, though.
Helpful Lady,i need your help..The tip of my magic jack that you stick into the usb port broke..Will i have to pay cost to get another one?..If so,will i be able to keep my same number?..Thanks AJ..
December 22th, 2009 at 11:18 pm · Reply
my name is Eduardo Macias I was just trying to set up my magic jack, I order a magic jack by mistake order number is #: TS02292202 i want to cancell that as soon as possible please!!!
I have Magic Jack,and I like it,But it went
out on me and I haven’t had it for a year.
I hope it can be replaced sence I haven’t
had it for a year yet.
I would like to be able to talk to someone about
this problem and have another Magic Jack cent to me.
It will be a year into 2010.
Thank You.
My MJ went out on me too, I have been online with support for 8 hours..4 hours last weekend and 4 hours this weekend. They keep putting me through the same gruelling tests, and upgrading, deleting..etc etc…the same tests, but different people. It’s awful..I’ve loved my service up until it broke, because Customer Service sucks and there is no resolution but to buy another one…..I guess???
My magic jack worked fine untill it was pulled out by mistakes it light s up seen on usb unit pone beep but apllication refuses to launch and no dialin numbers how can i reinstall it?
buy a brand new one
MagicJack’s next act: disappearing cell phone fees
http://tech.yahoo.com/news/ap/us_tec_gadget_show_magicjack
i how ready pay my magic jack .i can reacive it
how do i change my phone number
go on majicjack .com…it will walk you thru it….do not know if it works or not?
I’m trying to prepaid international minutes for my magicjack phone number.
The system is down for last 2 days and I got a live person calling Tech Support(281) 404-1551 – to get NO Help!
I loved MagicJack for last 2 years, however now I have to change my telephone company and give my business to someone else.
I hope that the guru of magicjack is reading these messages and do something to fix the problem.
MAGIC JACK IS A JOKE. THEY MISLEAD YOU, GET YOU TRAPPED IN THEIR IMPOSSIBLE “CUSTOMER SERVICE” MIRAGE AND SCREW UP YOUR CREDIT CARDS. GETTING CREDITS STRAIGHTENED OUT ARE AT THIS POINT SEEM INSURMOUNTABLE. SO I AM OUT THE MONEY AND HAVE BEEN HAD.
help me with line chat person
Hello’
I have tried several times to RENEW my service.
I keep getting :wrong E-Mail Address or Password.
I have checked my Password from your e-Mail
and I still keep getting the same
My Name is Gene Beck
My E-Mail Address is musicltd@bellsouth.net
Please help
Thank you
Here is a copy of my interaction with their support staff! All I wanted to know is…where can I buy it in Mexico and what are the rates for calling from a land line or cell phone with their international calling rates. About 40 minutes wasted and no closer to an answer. Notice the response at the end…I am not in Texas!
i like to know if my magic jack is working
Plug your magicjack in. It will do an update. If this is the first time you use it, you will have to put in required information. Once the telephone pad comes on your screen and says ready to use. Use another phone to call your magicjack phone. If you use your magicjack phone to call your magicjack phone, your call will cancel it self out or you will receive a busy signal.
Any questions, use the online live tech forum at: http://www.magicjack.com/5/customercare.asp
You might have to unblock your pop ups because chat is poped up into another window.
iwant to renew my magic jack service but your telling me that my visa card isnt any good , all so my visa debit. please call me at 954-485-9843 or 954-303-6440 0r email at cyoung39@bellsouth.net. thanks.
please email me with the info on how to port my landline # to my majicjack line..I have tried”support”..no response.thanx
I WILL LIKE TO KNOW IF I CAN BUT MAGIC JACCK IN GUATEMALA AND IF I CAN USES TO MAKE CALLS IN GUATEMALA AND NO FEE?
Hi-
You can get only local phone numbers for US and Canada; it won’t help you to call anywhere else. You’d have to pay for international minutes. Example: if we send one to my brother’s family in Germany it will have a local area code (ours here in Calif.) The computer will read this as if those in Germany are here in California. So if you were to call your next-door neighbor in your country it would be considered an international call.
It does mae it helpful for those in the US and Canada when they travel, since they are in essence bringing their local phone with them and so, for example, if they want to call back to the US, it is free because they are using a US local number.
Si lo conectas en tu compu alla en Guatemala y haces llamadas dentro de Guatemala… todo es gratis. La unica manera de comprarlo es que te lo manden de EEUU. Suerte
I do not know why you even have a web site and make life miserabel for us can you not arrange to get this organised and follow up with recommdendations on the s ame pls let me know what is going on with this web site and why are you making this so dift and not workable at all I hate to see this process work like this
If you have a problem with Magic Jack, I suggest you contact the Magic Jack company.
I bought Magic Jack the 2 dongles with the premium package that should have been a 5 year contract at the tune of $200. I can’t use my Magic Jack because they cut my service off and there is no phone number or chat that I can actually talk to a customer service department to fix my problem. My FAX machine had problems using the program provided through Magic Jack and never did rectified. In my opinion The Magic Jack is long on promises and short on action on fixing customer issues
My magicjack worked great almost 2 years. Just moved computer to another location and cannot get magicjack to work on phone. Works fine on internet. I think the problem is that there is a choice between headset and telephone and the green dot is on headset and I cannot get it to change to telephone. Anyone have any ideas to help me, please. I really like the magicjack, never had any problems. Clear sound, no problems til now. Thanks! 570-851-0382
JPatty,
did you receive an answer to your problem?
If so, what did they tell you?
i am having the same problem,can not switch to telephone.
i use this between two computers,it works fine on one but have the same trouble you are having on the other,can not switch from headset to telephone.
when i ask there online help they send me pictures of how to switch back and forth between the two. i am not stupid i know how to do that. it just will not let you highlight the telephone.
if they had an actual live chat person to send you a reply how many people would they have to employ? your questions are answered by a computer thats why you get an instant reply and why you can not get specific questions answerd that would actualy fix your specific proublem.
answering my own question about how many they would have to employ, hundreds, and you would still be on hold for ever
Dear. Magicjack customer suport please help me I new customer for magicjack started 1/5/10 and always my phone is not working I paid $43.79 per 1year but magicjack your company one more time did charged to my visa card 19.99 when i set up my magicjack please email me answer about all my question and fix my magicjack i cant use my hpone Thankyou very much.kaseattle@yahoo.com
There is so much static any time someone talks that it completely obliterates our conversation. Please help.
Dear Swood, you are so extremely hilarious! Man, you’re the best! At first I didn’t get what you were doing..but as I began to read the list of comments…the lost & totally confused, & then yours–I was literally laughing to the point of tears! Man! I haven’t laughed that hard in soo long. You could have your own ‘blog-gig’. Thanks, man! Swood ON!!
Woohoo! Thanks buddy. At least somebody gets my awesome humor.
I was on line with them for almost 3 hour trying to get my MJ to work and after I asked how much longer it was going to take becauce I am a dibetic and needed to eat she (Diana)end my chat. So I just wasted 3 hours and my MJ still is not workin!!!!!!! I HATE MJ I hope that go out of bussiness!!!
I purchased my Magic Jack almost one year ago and refuse to waste my money on another year of service. Everything about Magic Jack from customer service to their product “SUCKS”
I purchased 2 years. Svc was cut after 1 year ends. Now, finding out how much trouble it is to get a real person. They do have one phone # for real people which starts at 11 am. What kind of service is that for a business that claims to sell a unit every few seconds? You think they would have round the clock service.
As far as I can tell, poor customer service was part of MJ’s business plan from the start. It can certainly work for them… and it has! However, it would seem that this has long term ramifications for future products. Though, they can always just change their company name to keep the public guessing.
Actually that 11am phone doesn’t get a real person, either.
Used magic jack for 1 year. Paid for 2 years when I bought it, but they cut service after 1 year. I renewed any way, but now I cant get it to work again. I get this message, (Warning! Must be plugged into USB” Dah!!! I cant get any sense out of the onsite counslers. There are no phones that a person actually answer. Even if you order a new one, you will never talk to a real person. I am getting sick and tired of seeing the commercial with the two dogs. I will try Radio Shack and if I cant get results, I will have my credit card to issue a refund. Just think of all the millions, if not billions that this man is making on his magic crap jack. If he would spend maybe 20% of that on servicing his customers, he could continue to grow his money, but I guess he isnt very business smart.
I was not happy with the (2)magicjacks with 5 year subscription each so I returned both with the time frame and received an email confirming that they have received and that I will be refunded. Hitherto, after good two weeks, I have not received my refund. I have tried sending them emails all have returned as not deliverable.
Please Help
SOS MagicJack. I have also been attempting to renew my MagicJack at no avail. I have since I initially ordered MagicJack changed my DSL carrier therefore changing my email address and password. I can not get into my MagicJack account because you have old information on the account. I can’t get any help!!! Where is the Customer Services Support. I did find a site where you can offer to pay a Tech for his assistance. Why should I pay a tech only when I am simply trying to pay for a renewal. SOS – help!!!
I am having trouble with customer service getting back to me. I have had a problem with call forwarding for the last week. They say they are submiting the problems to the tech, but with no resolve as of yet. These techs must be from AOL past employees, all they keep doing is to run the update.exe which has nothing to do with there server which were the problem lies not on my computer or mj device.
I have 3 magicjacks and only one is working. Januray 22,2010
386-585-3881 not working need it working and would like to get a new # NY MANHATTAN,# ONLY 202 -239 -6000 NY. 10013
I will pay for vanaty # $10.00 OK THANK YOU!
One Magicjack has low volume and you cand not dile from ph.
AND ONE IS GREAT 702 516 1000 THE BEST!!!
Big Bher, Thanks you!
Dear sir i need a Magic Jack i want to use it to support my self please i need your asistance how to get one ok am in London now and how much will it cause me to get one ok
why is magicjack charge my account second time $69.95
Wow, I am sorry for all the bad reviews on this wonderful product. I have had my magicjack for a few weeks and I love it, love it, love it. I am homebond and in the bed most of the time, with a headset and setting the majicjack on headset I can now handle all of my phone needs from the headset and not have to ever lift a phone receiver again, the only problem I am having is poor receiption on my International calling, the other person cannot hear me or barely hears me at all. Magicjack has come a long way and has a long way to go, for $20.00 a year I think some consideration and patience should be given this upstarting company, be Blessed
I have 2 magicjack with 5 year subscription purchased last year in January. But now it is not working and in the left hand side box message appears that your subscription has expired.
I wonder why?
Called to Customer care yesterday and it kept me on hold via voice message for good 30 min. nearing end of 30 min., it started giving wait time for another 30 min. I disconnected wondering what would happen after waiting for another 30 min. Criminal waste of time.
I do NOT want majic jack to renew. I will dispute the charges if they do it without my permission. The service is horrible and I do not use it anymore.
WHEN WILL YOU MAKE IT COMPATABLE WITH CRICKET BROADBAND
As soon as Magic Jack starts paying me, I’ll get right on that.
when i got my magic jack i got 2 but i was only able to use 1 the other didn,t work .from the start can i get my 1 yaer on my magic that is working the number is 314-445-2130 and can you run more than one on one pc i tryed to call several times but i canot stay on the phone that long i am a busy man that one that dosn,t work doesn,t light up at all . i donot like the thought of one yaer on one of this is down the dran. and can i chang my phone number there has bene alot of changes sence i ordred this can some one call me at 1-314-445-2130 so i can call or email me so i fill better about magicjack service thank you carl layton
I need my bill for magicjack, because my doese Not Work at all i have try to make it work i have on three account and it dont Work at ALL,so i need my bill and for you to stop the Magic Jack.And thank you for you service.
My Daddy always said “if something seems too good to be true it probably is” and— “you get what you paid for—- ‘hopefully.’” This is a start-up and are probably operating from a set of values that is part ofn this new aged fabric that says “all is fair in love, war, business and anything else that goes. We are all aware of the b”buyer’s beware” slogan but I think we are still wanting to believe that pepople are basically good. They are— they just don’t thik it important to consider “you”; it is all about them and “being successful.”
I’ll get off of my soapbox here and remain ever so sad as I remind myself—- this is a new day—– stay vigilant—-look out for yourself and keep love in your heart.
Oh by the way—- I’ve had just about every one of the problems listed in your blog evn though I admitted to any real problems until the MJ stopped working altogether. When I finish this I’m going to go to your recommended site and take every bit of it from my computer. Thanks for the tip and— I’m certainly going to warn everybody I know about the issues. Especially the ones pertaing to exploitation and use of collected personal data. Thanks agai. Keep up the good wook.
at first they said they accepted paypal and then i heard they didnt. im due to pay for another year and dont know if they will take it out of my paypal…i downloaded the paypal plugin like it told me to do but not sure if they will or not…i hate to lose my magicjack!…mike
I’m tired of paying fifty dollars a month for a basic phone package. All of my relatives live out of state, and limits our conversations. MJ was & still is worth the “risk” to eliminate these ongoing, price increasing phone bills. I hate MJ’s service (if you can even call it that), but, I still think it is worth the $600 savings per year. I have had the MJ for several months, only paying for the cost of the unit at Wal-mart for about $40. I’ll wait until the end of the first year to re-new, even though I am very happy with the product (not the customer service). I would probably even buy a new unit yearly if I had to. I am a very frugal person with very limited income, & this kind of monthly savings gave me great satisfaction. I had no internet service before. Now I have internet & phone for $15 less a month, than I was paying for just phone service. This is working out great for me, for now. Sorry you all are having problems, sometimes, you got to take the good with the bad.
I paid for a 5 year subcripston and still waiting for a renewal code 2 extend my license but havent recieved it yet! Then I spent over a hour on the phone trying to get tech support on the phone it kept saying 7 min ten 4 min then 3 min then back to 7 minutes and i was on my cell phone so after 70 minutes of 4 minutes I just gave up!!!I would like to keep magic jack I’ve been happy with this service until now
I BEEN WITH MJ 3 YRS AND NOT ANY PROBLEM IT IS
EXCELLENT SERVICE, BUT YOU DO NEED DSL TO USE IT…