January 29, 2009 11:01am by Steve | 
Still having trouble with MagicJack? Here are their support phone numbers.
Main Office: (561) 594-2140 – you can apparently only leave a message
Support: (281) 404-1551 – open from 11am to 8pm EST
You can also access support via online chat at their site:
http://www.magicjack.com/9/customercare.asp
I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.
Are you fed up with Magic Jack? Try Ooma!
You might want to consider trying Ooma, the Magic Jack alternative with actual customer service!
Buy an Ooma Telo and get crystal-clear unlimited free U.S. calling with your Internet connection and existing home phone. You pay only applicable taxes and fees. Unlimited calls are subject to normal residential usage limitations.
Ooma has a number of awesome VoIP phones to choose from. Check these out:
Tags: 
Category: 
Hi, I had a small problem with one magic jack is not working a dont know why, but i see only different that this dont show the number only show 000-000-0000 thanks Ruby
My magic jack stop working 3 days ago all that comes up for me is the same that comes up for you 000-000-0000
I have the same problem was yours fixed? How was it fixed?
How long have you the service? After a year you have to renew the service. May be it’s the cause for the 0′s.
First, it took them 2 weeks to get my MJ to me. They sent tit to the wrong address twice though I informed them of the error first thing.
After finally getting it, the dongle worked for 2 days when in the middle of a call the unit failed.
I chatted with 4 different “techs”. The first 3 refered me to a “higher level” tech who each ran me through exactly the same song and dance. I was aggravated by the time I got to tech #4 and asked at what point they would come to terms with the fact that their cheap hardware had malfunctioned. She insisted I go through the same steps which involved changing my computer config settings (I wasn’t particularly thrilled about that. I finally said I’d had enough and closed the chat.
I couldn’t find the mystical uninstaller so I deleted all the MJ files. Fortunately I back up my registry daily so it was a simple matter to restore my registry to the day before I’d installed the MJ. Then I got the RMA and sent it back.
The idea of the MJ is great and with better customer service and better hardware, I think they could do well but for now they seem to operate like a typical fly-by-night outfit and I’m glad to be rid of them.
I would highly recommend that everyone do a registry backup before they install ANY new software. Even updates from respectable software companies can cause serious problems. They make mistakes too sometimes. You can save a lot of aggravation by having a known-good configuration handy. Just restore your registry and it’s as if it never happened.
I totally agree with joe. I have had so many problems with magicjack, My computer is brand new top of the line, i have been on the live chat more times than i can count, They always switch me to a higher level tech, even when i request management. They have you do the same thing over , and over and over, each and everytime, even if you try to tell them you have been through the same steps, They just dont care, Its like they have these steps on paper which they tell each customer to follow. Everytime they switch me to a higher level tech, i get the same song and dance. they always asure me the problem is fixed and so on and so on, and of course i continue to have the same problem over and over. i have been through the steps so many times i can do them with my eyes closed. The customer service is terrible. The live techs are not knowlegeable at all. My two year old daughter can read the step by step paperwork that the techs are looking off of, It is obvious they go step by step, because each and every tech has you do the same thing over and over, I so fed up with magicjac. it still does not work right and now i get the stupid magicjack pop up start menu all the time. I have been on the live chat for hours and then after a couple of calls, magicjack starts acting up again, and im back on the live chat talking to a tech that is completly clueless on how to fix the problem, the higher techs are no good either, they only tell you want you want to here. And also even when you are on the live tech chat, everytime they have to do a step and you do the step and tell them your done with that step. it takes minutes for them to respond back, and the reason for that is because they are online with many, many other customers at the same time which is totally unexceptable.They should only be concerned with one customer to fully give that customer the best service. I will not be renewing my magicjack once my time is up. i dont car if its only 19.95 a year or not, its not worth hours of being on line with techs evryday that are clueless on how to fix the problem for good.
Mistie, I had that problem in the begining, but I fixed it myself eventually. The problem was the type of phone I was using, so I tried different phone and finally I got it working, so far everything is fine. My year is up soon so I have to renew, but I will try to renew for 1 year ea. time. Hope this will work for you. God bless.
ihad magicjack for almost 1year it worked verry weel now when i try to plug magig jack into the usb its doesn’t work please answer me back
Thanks for the information but I do not know how to back up anything or where to go to find configurations. If you can tell me please do. I have a majicjack and do not mind some of the inconveniences. But I do mind not being able to fax out or in.
Sincerely,
Barbara
MS BACKUP: “START” button; “ALL PROGRAMS;” “ACCESSORIES;” “SYSTEM TOOLS;” BACKUP. For registry back, PAY a certified Microsoft tech, not uncle Bob or the kid up the street. Mess up the registry,and your computer is a paper weight.
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
MagicJack is digital and all fax machines are analog.
This Magic Jack works perfect for me on all faxes.
To: Barbara Hopkins
The suggestion to establish a RESTORE point in the operating system (assuming that you are running Microsoft Windows XP or later) is a good one to follow when installing anything new on your computer. Depending on the operating system, the pathway to establishing (or restoring) a set point varies slightly. In the interest of economy of typing, if you will provide what operating system you are using, then I will be happy to assist you with establishing / restoring set points for that operating system.
Steve
I am using Windows vista and now when I sign on to majic jack it is saying that windows not compatible. So when I try to connect to the internet it says no dail tone. My phone has a dail tone but I can not dail out and when I call the number it just goes to voicemail. Thanks
WINDOWS VISTA: Our friends at the Magic Jack website have an update for VISTA. AND/OR on the main screen for the Magic Jack, you can get updates. And not to be a smart a**, READ! Try using the buttons for help provided, or visit the FAQ section of the website. 97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Richardo, thanks for all the help!
Hi,
You say you have a magic jack running on Ubuntu? Do tell.
Steve. You may have given some good advice, and it is way over the top for most users, but what if the registry is corrupt does not allow the system to boot? Will the registry be restored or is the software just removed leaving the registry in tact as before the restoration?
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
I have used MJ almost a year now and have had nothing but success with it until today. I lost all of my contacts and don’t know how to get them back. I COULD retype all of them back, but that would be kinda time consuming. Please does anybody know how to get my contacts back in the MENU? Oh yes, everything I see written about problems with MJ are with PC, and I use the Intel MAC. Thanks for any help available. Bob
Depending on which version of MAC OS you are using, you can download W.I.N.E. and the MJ should work fine. Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Can not get to the register the damn thing i really need help before the whole family calls the police looking for me;(
Contact you family at a pay phone! 97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
i just got majic jack and i got tone but cant make calls …….i can call it but cant answer
Do the updates! 97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Tech support is lost when it comes to chat and reading English. The outlook Add-in link from MJack program under menu simply wouldn’t install after even after several reboots and installs. Tech had no clue how to answer or solve this problem, and wouldn’t give out tech support phone no. like it was a big mystery. Bad customer support so far… maybe this is a sign, if it sounds to good to be true, it probably is. Likely goint back to my Vonage or ATT unlimited calling plan, and just when I was getting ready to write on blogs how great it was….
OH WERE TO START?:
1. The MJ tech supports HIS product.
2. Depending on how you count them, there are about 11 different versions of Windows which a computer could be running.
3. There are about 50+ motherboard manufactures.
4. Too many combinations to count are the chipsets, modems, NICs, Bios, Display cards, etc.
5. Firewalls, antivirus, antispyware, software.
But I grow weary; bottom line, the MJ works fine as designed. Yes, sometimes the system needs a little tweeking to make it run at top performance. Nevertheless, most people either smoke, drink, or eat fast food far in excess of the cost of the MJ each week.
97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
I buy in a electronic store in Canada and i cannot connected because : magicjack was unable to contact our registration server.Why i cannot my registration.
Check you fire wall settings! 97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
After 10 chats to get my magic jack to work after months of excellence service it still doesn’t work! What do I do now?
I have tried to get reconnected to magic jack without success. Online reps. not able to find the problem, to reconnect my phone, though I let my number expire. I wasted several hours online. I had problems when I initially signed on to magic jack, it kept interferring with my computer at times, so that is why I did not renew it. My husband just wanted to give it another chance, but I there are people who do not have the experience in helping us that have less experience with computer knowledge, in order to instruct others on how to reconnect to their system
My computer is not recognising the MJ. It keeps saying to insert MJ to USB socket.
Telephone gives only dial tone and is not accepting the numbers but gives only dial tone. please help
DRIVER UPDATES: When was the last time you updated your drivers? There are quite a few parts in your computer made by different people who have their own idea of how their own software make their parts work.
97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
this magice is a loke the little kind keep ralking how simple this i thing they should let her have job. coustmer service they tell me it wont work becocse i have windstream phone service what kind bull shit that bill benning i am sending this peace hit back
“THIS MAGICE IS A LOKE…” Throw your computer out the nearest second story window and go use a pay phone! 97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Hi, I would like to let u know a few things. I had problems with mj the sr technical team said that they have to replace the jack. Now i am out of the USA. I went ahead and bought a new mj. Had many problems. The sr technical team sent me an email saying it is my isp that is blocking the mu. I am a sr tech support person. I decided to try to fix the problem. Which i did in 4 hrs. Up to this time the Sr Technical at mj have no idea what i did or home to make this thing work. I have emails and chat saved form Sr Technical Support from mj. Can post them at any time. This morning the old mj is working cause of the fix i implemented. U must have some kind of technical background to work with this.
How can i have my caller id name show to my caller whn i call. It only show the phone number.
From what I have read on the website, just numbers are displayed for both incoming and out going caller ID.
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Dear Sirs,
My fiance in the States sent me a MagicJack last year which worked perfectly good until it expired last week. He renewed it for me yesterday for five more years using his credit card but I just cannot work the MJ again. It’s always telling me this message: you have to restart the magicjack [error 400].
My magicjack # is: 727-242-5601
Please help me if you can.
Thanks a lot in advance
Dina Elmalik
The voice on my magicjack is now breaking a lot. But the same thing happens to my celphone since I moved here a year ago. Can anybody tell me why this happens? Mag
Mag, do you mean that it is breaking up alot? Mine is doing the same thing…I’m on the phone with magic jack now…I’ll let you know if there is a fix.
Thanks David. Can you report back if you get an answer?
If your Magic Jack is breaking up: This is cause by low resources. You can adjust your computer to devote more resources to background applications,(SEE MJ FAQs ON WEBSITE) but this slows down other applications. Usually, this issue is resolved by installing more RAM.
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
I am in Ghana Africa, but I can not get magic jack to work. What do I need to do?
David, first check the MJ FAQs website. Your ISP may block the port used by MJ. Also check your firewall settings.
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Please wait for a site operator to respond.
You are now chatting with ‘Eric’
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
NOTE: This chat log has been posted on Ooine.com as a separate post.
I purchased the 5-year platinim preferred plan on Oct. 4, 2008. Order # DT01170552 for $153.75. You cut off my service after one year. Please restore it immediately, or refund my money. You may call me at 703-505-1782. I do NOT want to deal with anyone on-line. I want someone to fix this. This liiks like a small claims court claim. I tried dealing with your on-libe people and they took hours and didn’t help.
John Peterson
9304 Lundy Court
Burke, VA 22015-3431
John you are understandably upset. The only thing missing is your SS#. You have set yourself up for ID theft by putting all of your information on an a website which can be viewed by everyone on the planet. BETTER SIGN UP FOR LIFE LOCK TODAY!
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
Majicjack does not offer a help number or contact. It may be classified a a fraud, I think. Is there a possiblity of a class action to obtain refunds?????
In order to keep the cost low, $19.95 a year, they use a web-based customer service department.
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
magic jack is a waste of money.very bad product.
97% of all computer issues are USER ERROR! Have a nice day – Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
I installed my magic jack in a friend’s computer. Now I try to use it in my computer and I can’t. It is possible that during the initial installation I made a mistake in the spelling of my e-mail and now I can not use the magic jack anymore. Is it possible to restart my information or something like that using the billing information or shipping confirmation number, or any other confirmatory information? Please, I don’t want to loose my money and think that the customer service of Magic Jack can not guarantee a good service!
When I installed magicjack I took out the 5 year plan, but after 1 year you are billing me again. Can you tell me why.
Thank you,
Raymond E Maxwell
i would like to know why i cant use my magicjack phone it tells me to register again this is getting real bad
I think you had no right what so ever to take out of my checking account when it was a thirty daytrial that is fraudulaent i i will see that it is addressed
Mark, please note that this is a personal blog that has nothing to do with Magic Jack.
WAH-WAH John! Uh, did you happen to READ the terms and conditions? I think not otherwise, no WAH WAH!
– Richardo PS: Have 1 running Vista, 1 running XP, 1 running Home Server, and 1 running Ubuntu. Magic Jack is awesome.
My Magic Jack is not working, it showed “PLEASE CONNECT TO THE INTERNET AND DOUBLE CLICK HERE”
I have change the telephone wire, and USB WIRE, but still not work.
Thomas, check the port to see if it has power! I had that problem and when I check it there was no power, guess it malfunction. I got a separate Hub which I connect to one of the ports I was using and it work fine.
need help with my magic jack i can not make international calls without paying for it
I purchased a MJ with 2 years of service. I received notice today (after 1 year) that my service would be cancelled (cut off). Would you please confirm my account and acknowledge that I have 1 year of service already paid? Please do not disconnect my service. Phone number 405 563 2901.
Everytime I reboot xp, the MagicJack starts with low screen resolution 680×480. I have to manual click on the Properties/Settings to bring it back to 1024×768.
Please let me know if there is a easier way!
TIA.
(215)550-4724 NOT WORKING, NONE PAYMENT AS MASSAGE READ BUT WAS PAID FOR 5 YEARS IN ADVANCE, PLEASE REVEW MY ACCOUNT AND CORRECT THE PROBLEM,
I SHOULD RECEIVE REPLY MAIL EXPLAINING THE PROBLEMS
THANK YOU,
SAMIR BOULES
my magicjack works but i installed twice i got a phone number and i need to uninstall one but i don’t know which one to uninstall so that i don’t mess up the nnumber i got
I have not received my confirmation E-mail to activate my Phone Jack after 4-5 hours. It said I would received after 1 hour.
i ordered one unit of magic jack for a 30 day free trial last nov. 8, 2009 but haven’t receive the unit until now. can you please inform me if you have already send it?
propmpter does not recognize my password but you have just confirmed that the one I give her is correct. How do I convince her of that fact?
I found MJ to be intentionaly difficult to contact. I purchased an additional year of time when I purchased the MJ but they’ve failed to provide me my service. Needless to say, given the very very poor quality of custumer service and actaul product, I would suggest that no one purchase the MJ. It’s a rip off, plain and simple.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘Crystal’
Chat InformationYour Issue ID for this chat is LTK419085579833X
Crystal: Hello, how may I help you?
Lauralee Holley: I was talking to someone before and was disconnected or ignored
Lauralee Holley: Chat Information Please wait for a site operator to respond. Chat Information You are now chatting with ‘Mickey’ Chat Information Your Issue ID for this chat
is LTK419085575169X
Mickey: Hello, how may I help you?
Lauralee Holley: I ordered the magic jack online and I want to return it but it’s been more than 30 days
Mickey: CAn I have your magicjack number please?
Lauralee Holley: I dont know it because it doesn’t work
Mickey: One moment please…
Lauralee Holley: I tried many times to get it to work and it doesn’t
Mickey: Did you register it?
Lauralee Holley: I think so
Mickey: Is it plug in now?
Lauralee Holley: no it’s in the original packaging
Mickey: It’s not yet registered I guess.
Mickey: One moment please…
Lauralee Holley: Can it be returned being the fact it’s never been used
Lauralee Holley: Is there anything I can do to get a refund?
Mickey: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with ‘Roy’ Chat InformationYour Issue ID for this chat is LTK419085575169X Roy:
Hello Lauralee. My name is Roy. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Lauralee Holley: Is anyone there?
Roy: Yes.
Roy: Thank you for waiting.
Roy: May I have your sales order number please?
Lauralee Holley: would that be on the packageing
Roy: On your email confirmation.
Lauralee Holley: I’ll have to go check my email real quick
Roy: Sure thing.
Lauralee Holley: I don’t have the email
Roy: May I have your complete name and address please?
Lauralee Holley: how do I find that?
Roy: Your complete name and address that you’ve used when you place your order?
Lauralee Holley: oh I’m sorry. Lauralee Holley [address removed by admin]
Roy: It’s okay. No problem.
Roy: Thank you for the information.
Roy: Please wait while I check that for you
Roy: Please confirm the information below.
Roy: Order Date: 10/05/2009
Roy: LAURALEE HOLLEY
Roy: [address removed by admin]
Roy: [address removed by admin]
Roy: US
Lauralee Holley: yes
Lauralee Holley: That is correct
Lauralee Holley: So can I get a refund?
Lauralee Holley: Is anyone there? If you cant help me is there a 1 800 number that I can call?
Lauralee Holley: hello?
Lauralee Holley: I pasted the conversation
Lauralee Holley: I just want to know if I can have a refund
Lauralee Holley: I’ve been trying to get a answer for an hour and a half
Crystal: You want to return your device right?
Crystal: Are you still with me, Lauralee?
Lauralee Holley: yes
Crystal: May I know where did you purchase the magicJack device?
Lauralee Holley: online
Crystal: May I know if you are still on your free 30 day trial?
Lauralee Holley: no I am not
Lauralee Holley: I never used it because when I tried to install it, it wouldn’t work
Crystal: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with ‘Imarie’
Chat InformationYour Issue ID for this chat is LTK419085579833X
Imarie: Hello Lauralee. My name is Imarie. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Imarie: I hope you can bear with me.
Imarie: Thank you for allowing me to review your previous chat session. Allow me to assist you with your issue.
Imarie: Would you mind if we will just replace your magicJack, Lauralee?
Lauralee Holley: I don’t want it
Lauralee Holley: this one doesn’t work why would a new one
Imarie: I understand that one but that’s all we can offer since your over 30 days already and we cannot issue a refund even if you send the device back to us.
Lauralee Holley: I NEVER USED IT
Imarie: I understand that one but we have a policy that we need to follow and I guess you are aware of it too.
Lauralee Holley: so i got transfered 4 times and waited and hour and a half to be told I am not going to get my money back
Imarie: May I know the issue you are having with your magicJack?
Lauralee Holley: when I tried to install it, it wasn’t working so I went to FAQ and it told me to buy a new phone because my phone was not compatable so I tried 8 different
phones and still the same problem I get a dial tone but the call does not go threw
Lauralee Holley: It doesn’t work so now I want my money back
Imarie: But you are over 30-days already, Lauralee.
Lauralee Holley: I don’t care I got sold a product that does not work
Lauralee Holley: and hasn’t worked since day one not day thirty
Lauralee Holley: I got scammed and ripped off
Imarie: I understand your concern but it was clearly stated in our FAQ section that you will only be refunded if you are still under 30-days.
Lauralee Holley: So basically your telling me that I am stuck with this thing that doesn’t work
Lauralee Holley: I paid money to your company for me to get nothing
Imarie: That’s why I offered you a replacement.
Lauralee Holley: Do I have to pay the shipping?
Imarie: We will pay for the the shipping for a RUSH for the new magicJack and you need to pay for the return postage of the OLD magicJack.
Lauralee Holley: Why should I have to pay anything?
Lauralee Holley: I refuse to pay anymore
Lauralee Holley: It is not my fault that it doesn’t work so why show I have to pay more
Imarie: Okay, then there’s nothing I can do about it. I already offered you all possible things and still you refuse.
Imarie: Is there anything else I may help you with today?
Lauralee Holley: I want a manager or someone who can help me since you cant
Imarie: I am the highest person that you can deal with in this chat session.
Imarie: There’s no one higher than me already.
Lauralee Holley: How else can I reach someone besides the computer? Is there a phone number I can call?
Imarie: No, we only do chat support here, Lauralee.
Lauralee Holley: so whats 281-404-1551?
Imarie: That number is not related to our support. You are free to call that number to check if you can talk to a person.
Imarie: Is there anything else I may help you with today?
Imarie: I have not heard from you in a while. Do you wish to continue this chat session?
Imarie: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
Chat InformationChat session has been terminated by the site operator.
my phone connected to magic jack don’t work
o’rly?
DOES MAGICJACK WORKD WITHOUT INTERNET ???????
Magic Jack requires an internet connection. And it requires Caps Lock to be turned off.
WHAT DO YOU MEAN REQUIRES CAPS LOCK TO BE TURNED OFF ??? I THOUGHT BY STOPPING YOUR USB YOU TURNED OFF O DISABLED MAGICJACK.
Yep, I checked the manual and it definitely requires CAPS LOCK to be turned off whenever posting to a blog.
RoflmAo !!!
Please help me I heva 2 magicJeck phone just one those working. The phone number (908)372-9606 I connected it in any computer it never oppend the phone on my screen, it oppend just company page but no the phone, I want use my phone please help me. thank you. I call by phone to company, but just manssages naver have one peaple to converssation with us. please halp me
My magicjack is working fine however the number must have belonged to someone else b4 me. I was able to change the 911 address however I have her on my voice mail and can not figure out how to change it to my own personal message. When people call and I am not home they think they have the wrong number.
Any help would be wonderful
Thank you
Pam In VA.
I Just Bought a magic jack lastnite and i followed all the steps that comes on the box and it still doesnt work..i wnt to know what am i doing wrong
This is total BULL SHIT! There is no contact info, no one answers the phone, no one answers live chat.
MAGIC JACK IS A TOTAL SCAM.
I AM FILING A COMPLIANT WITH THE STATE ATTORNY GENERAL!
I had magic jack for 2 years and it hadnot worked .what kind of bogus device is this
just to let you know, I was satisfied with magic jack for a long time, but I also started having trouble with the magic jack and now I don’t even have a phone because your magic jack will not let my phone work. Thank goodness I only paid for one year at a time. So I’m only going to get stuck with 6months, instead of one year or five years. I used to tell people that the magic jack was a real gem, because It saved so much money and it was so easy to use, but I have changed my mind. I hope that people read this before their time of thirty days is up, so they don’t lose their money shirley
After almost a year my Magic Jack stopped working so I went out to wal mart and spent $40 for a new one and got on the internet to ask their idiot customer service people to activate the new MJ device and keep the same phone number I have had that all my friends know but those jerks at MJ said they could not give me a one year extension if I kept the same phone number with a new device.
I would not only have to pay the $40 for the new device but also $20 more for a year extension to keep my same phone number!!!!!!!!
Why? “Just not possible”
Can you please give me a phone number to call to speak to a real live breathing human being about this?
No I can not. I am the highest level person available.
Tell me why then you cannot let me keep the same phone number and just activate the new device with a new years service?
Just not possible sir. I am sorrow if I have disappointed you today.
This is the worst customer service imaginable! Of course you can do it. It’s not my fault you make poor quality devices that break down in the first year.
Sorry sir.
Hung up.
I just bought my Magicjack and cannot get it registered. Therefore it does not work at this time. I need someone to contact me and help me get it registered and working.
I OWN A MAGICJACK AND I RECENTLY PURCHASED ANOTHER ONE
AT RADIOSHACK, FOR A FRIEND IN IRELAND.
I HAD CALLED MAGICJACK TECH ASSISTANCE AND ASKED IF I SHOULD
SET IT UP HERE IN THE USA ON MY COMPUTER.I WAS ADVISED TO
SEND THE UNIT DERECTLY TO IRELAND AND MY FRIEND COULD SET
IT UP THERE. SO I SENT IT ON UNOPENED.WHEN HE STARTED TO SET IT UP, HE LEARNED THAT THE 911 EMEGENCY NUMBER IS REQUIRED, BUT IT CANNOT BE INSTALLED OUTSIDE OF THE USA.
THE NUMBER WOULD NOT INSTALL BECOUSE OF HIS IRISH ADDRESS
THE INSTALLATION WOULD NOT GO ANY FURTHER.
CAN THE 911 NUMBER BE DELETED?. WHAT IS YOUR SOLUTION.
PLEASE RESPOND.
I just got Window 7,,& MJ ‘s Number Pad just won’t come up. It worked on XP for over a year & I was very happy with MJ. Did everything they told me to do on Webside,still not working. ERROR, BROKEN STORAGE,,,is all I get.downloaded update too,,still nothing,,HELP
After 6 hours online with tech support…Still cant get Magic Jack to work on Windows 7 Ultimate 64 bit machine.For a brief time I got beyond the “splash screen” and got a “softphone screen” Had it working all by myself ( tech support gave up! ) for just minutes…then it quit again! MAYBE MJ will fix this problem….Can’t believe I’m the only person running Win Ultime 64bit with problems!!!!!