Magic Jack Customer Service Phone Number

Still having trouble with MagicJack? Here are their support phone numbers.

Main Office: (561) 594-2140 – you can apparently only leave a message

Support: (281) 404-1551 – open from 11am to 8pm EST

You can also access support via online chat at their site:

http://www.magicjack.com/9/customercare.asp

I stopped using Magic Jack 1 day after I started, so I’m just posting this to help others.

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809 comments to Magic Jack Customer Service Phone Number

  • Jim

    Like almost everyone here I cannot get service from customer support. May 1 year support expired and my MJ was shut off and I cant seem to renew it. I have contacted customer support at least a dozen times and after being promised a dozen times that the”higher” group or “engineers” would solve the problem. They simply dont. For those who want refunds, the best way is to contact your credit card company within 60 days, assuming you paid with a credit card, and dispute the charge. If you wait more than 60 days you’re screwed. Since it’s so cheap, and it works, I will simply buy a new MJ every year for $39.95 and throw the old one away. If it doesn’t work I’ll get my money back from my credit card company.

  • I can’t get any incomming calls.

  • hank

    ujst got call saying no service. got a 5year plan.give me service or money back 99.75 dollars.

  • enrique de la torre

    he pagado con visa hoy la renovacion por un año y aun no me ha sido activado el serviciophone(remove)

  • sallie gill

    don,t understand what you mean by web site i have at tuv for interner,i need to know just where to plug in the phone cord; to my router, i haave it plug in to broad ban phone live righ now but not sure it thAT IS RIGH, also i wont to keep my old at t phone number and do not understand how to work that as i can not get the right page to come up to where i can put in my information.

  • Celeste S. Yumang

    I have a question for your magic jack. My family in the Philippines I have a magic jack but I cannot contact them? How can do? This is our magic jack number *0101849480*. plese reply of my comment. Thank you very much.

  • can’t call out incoming calls goes to voice mail, teck support dosen’t think to check their equipment where the fault lies

  • Ronald Squires

    I can’t pay for International minutes with my credit card.
    your system is not working, I have tried over and over to purchase minutes for international dialing.
    Can you help me in this matter

    Thanking you in advance.
    Ronald

  • Terry Kott

    Majic Jack seemed to work for a short time; then all I got was a busy signal. I talked online to tech support countless times. Each time we seemed to have fixed the problem only to discover that as soon as I made one phone call it would revert back to a busy signal. I even had a technician “take over” my computer twice. The first time I had to restart my computer which obviously cut us off. No luck getting the same techie again even though I got right back with them again. The second time “Ivan” took over my computer and did his thing [as I watched] then he said “one moment please” and never returned. I took a shower, did some things and came back later to find that nothing had been done. I am contacting the Better Business Bureau but there is neither a phone number nor an address for Majic Jack. They are very sneaky and underhanded, cannot be trusted. I would highly advise anyone to never deal with them. The pain and mental anguish one has to endure is not worth the money you would “save” by using them. And their service is terrible. We have had numerous phone issues in the middle of calls, especially long distance ones. Their tech support is only by computer and any issue outside of a computer cannot be approached. I am getting rid of Magic jack plus and going back to AT&T. Their prices may be high but their phone service quality is unmatched, and that is the purpose of making a phone call, to communicate with the one you are calling.

  • WHAT THE HELL?????

    I PURCHASED THIS MAGIC JACK ABOUT 2 HOURS AGO… IT SAYS EASY AS 1-2-3… I AM SO IRRITATED BECAUSE 1-2-3 WERE EASY HOWEVER, THAT IS THE SETUP DEALIO – THE NEXT (4-91286303_ PARTS ARE UNIMAGIONABLY REDICK & i AM SO PISSED, THEY CAN SHOVE IT UP THEIR ASS, I WONT EVEN ASK FOR A REFUND BECAUSE THAT WOULD BE ASKING FOR A SOUTH POLE MOON ROCK BRONZED IN JESUS CHRISTS SEMEN…..

  • Daniel Jaime

    necesito poder comunicarme con la compañia magic jack en español ya que pague el servicio por cinco años y en menos de un año ya no me funciona y me esta pidiendo que pague otra vez mi telefono es 813 506 3184

  • cannot register. doesnt accept email or passcode so no phone service

  • I have renewed My phone when it rings but I can’t hear anyone I I renewed the service for one year sept 9 .sunday

  • Serge Cadet

    My Magic Jack stop to fonctioning.I have internet in Haiti.Afterall a couple of weeks I can!t call nor receive calls.I need to know why.
    My Magic Jack number is [removed]

  • PURCHASED ORDER nO.:dm054242530/107/2012 I WOULD REQUEST IF I AM REGISTERD ? ANDREW DYCKSON

  • doris boone

    I wnat to get a new phone number .Optimum said I cannot port my recent phone number to magic jack.My phone number is [removed].

  • william soto

    i have no dial tone have no problem with my enternet
    i have call all difference tel. number no responce i try chat with 5 differece people i still have no dial tone
    what is going on all the people i chat with hang up on me i need answers. can i get some one to help, i am been with magic jack over a year never had a problem until now.

  • Rita Johnson

    The end of my Magic Jack came loose and have been unable to use it. Can you help.

  • Don

    Majicjack has not provided drivers for windows 8 Pro..Is there a way to get around this.

  • Paul McDonald

    i bought the magic fone at walmart and plugged it into wall and my phone want to use my old number said it was ok but i can not get it to work pls advise me what to do next
    Paul

  • Bob Sims

    My Magic Jack Plus did not work. When I had my number ported back to AT&T and Magic Jack charged me $30 plus tax to release my number. This was supposed to be a FREE trial. I should not be required to pay anything to get rid of their piece of junk and get my number back.

  • Larry P

    Please help me cancel Magic Jack. Any suggestions would help. Will stop automatic renewal if all else fails, so they can’t renew the account. No one will answer live help even if you call [removed] How may times do you have to hear “Please stay on the line etc etc. etc.” One about every 20 seconds. for 20 to 30 or more minutes. I’m out of here.

  • I received the equipment several wks ago. never got an answer abt how to use it in the outlet. also never received wht kind of phone to use it. a few days ago I received two more jacks which I never ordered. I only ordered one. 212 518 3811. couldn’t get bk to u , comp was out. LJC

  • lemonade mouth

    my original magic jack device fell-the-f*#k apart after I bought it.I have been trying to get a replacement for FOUR YEARS now. The assholes in their customer service department are retarded and shifty. They want you to buy a new one, at your own expense and will speak to you as if you did something wrong! I still have the number, but I cant use it. ASSCLOWNS

    • did you mean shitty instead of shifty?if so I totally agreem mj customer service is terrible if there is any I have never been able to get in touch with anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Nash

    I have a prob in installing MJ, when i connect the usb MJ is no detecting on my PC can you please let me wht is the prob.

  • rudolph browne

    I bought 3 magicjacks just over a year ago.Apparently the credit has ran out before I had one registered.Check magicjack no. 256 5963819 please. I will like to have it registered and purchase a 5 year plan.THANK YOU.

  • Donald Helle

    I want to transfer my existing #. At purchasing time not available, “try again latter”, so I’m asking again.
    My existing #850 997-4511. The # I chose from available #’s, is 850 658-9553.
    My order # TS28227282.
    I have NOT used Magic Jack, and won’t until I can use my existing #

  • jose r toyos

    on the last month I bay a mastercard for $ 33.00 for to pay $ 32.29 for my magicjack fone 7862331486. magicgjacj charge me $16.00 to myt card and after $ 32.29 I don,t now from came the $ 16.00, the problem is than in that moment I don,t have the $ 32.29 because they charge before $ 16.00 for nothing. I well like to have my $ 16,00 back to my account. (7862331486). I go to pay again thes month the $ 32.29 again I hope to be more losky thes time’thank you jose r toyos

  • Hola, todas las cosas tienen su truco, yo he pagado por 5 años $99 +, ahora me salen con que tengo que pagar el servicio del año actual…no es mucho, pero tendrian que decirlo con antelación, esto es una sorpresa!!! muchas veces lalinea se escucha lejana y devil.

  • I buy in 2008 a magic jack I use for the first years , was mine second telephone was no the best I use; them 2009 I received a offer for the 5 years I paid and work for the first six month (6) after that never work I call so many times them finally the told me that I have 2 service for magic jack , that mean I was doing scam . I lost the money and service. they are scam and service is lousy, no reply the telephone or money ,plus no telephone were come be in touch in person , I don’t how the govern ant no interfere.

  • Primero que todo quiero pedirles discupas por tanto descontrol en cuestion del telefono [phone removed] pues de verdad a sido error de nosotros por el Ingles queremos que por favor me ayuden para conectar de nuevo el telefono si es posible en espanol para estar mas seguro yo ayer di mi nueva tarjeta de credito y quiero pagar 5 anos por favor ayudenme les ruego me disculpen por tanto problea espero con gratitud su (s) respuesta (s) muchas gracias.

  • Bert Hill

    I have a balance of over $100 and must pay $38 to have the service restored or corrected. I am one of your first customers and sorry to say that I may be one of your last. Your instructions for service is poor. I use the service to communicate with my sons who are overseas.

    William B. Hill, Jr.
    [phone removed]

  • orly

    werry dissapoint. please call me back [phone removed] . magicjack3 [phone removed]

  • I already returned Magic Jack the day it arrived I am waiting for my refund on my Visa Debit card Katherine Laroy

  • Lourdes Jurado

    Majicjack service is a “scam”, my service had ended in september, 2013, and I just found that majicjack had credited my credit card for a renewal without my autorization. I contacted a customer service representative on line, and advise me that I will get my credit back in my cr card statement after 2 months; after 3 weeks a had spoken to another cust repr. on the phone and she sounded very threatening, saying that if I cancel that renewal, the majicjack device will be “trash”, not able to use it any more, and wait from 3 to 5 days to get my credit back…? 2 different responses from majicjack customer representatives…? Now I am hoping they return the money they took without my autorization, it is an ilegal action on their part!!

  • I have a problem with somebody call us 5 to6 times a day
    and the number not appears [removed]?or [removed]?how I can removed from magic jack this number.please

  • FEQUIERE AUGUSTE

    I HAVE A PROBLEM WITH MY SERVICE . I CAN’T TALK TO ANYONE MY PHONE IN THAT HOUSE DOESN’T RING AND I BUY YOUR SERVICE FOR 5 YEARS. WHAT CAN I DO?

  • lori

    I can’t be heard on incoming or outgoing calls.The tech support didn’t fix problem after contacting (3) times now
    I don’t know what to do now. I just want to throw it into
    the fireplace.

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